Informed by System PM and PMI during complete Lines Installation on the territory until Acceptance test and Service reference for hand over with HQ and Customer once Acceptance Test is achieved
Reinforce System customers experience becoming referent contact point for System Accounts in after sales value proposition
Understand and filters Customer needs to secure effectiveness on service solution proposal
Manage action plan to Customer, visiting him directly or arranging dedicated technical visit with Service and System organization (HQ and Subsidiary)
Maintain overall equipment performances by securing effective and after-sales support to Customers
Drive Service modernization promotion, offering and sale of service solution to ensure proper or better functioning of Biesse equipment
Develop with Service team (HQ or Subsidiary) necessary technical competences (field and back office) demanded to face Customer requirements
Structure efficient network with Service System Key Account HQ teams to address all Customer requirements
Propose and implement best practices and procedures to improve the performance of System project in after sales driven by Service System Key Account HQ ![]()
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