Healthcare Assistant/Clinic Administrator
Lewisham and Greenwich NHS Trust
London
5d ago

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley.

With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham.

We also provide some services at Queen Mary’s Hospital in Sidcup.

The Trust has 7,500 staff and we have recently invested in our workforce to grow our establishment across a number of key services.

In 2020 we won a London NHS Parliamentary Award in recognition of a wide range of initiatives to make the organisation a great place to work.

We are accredited as a flexible working employer offering a number of flexible working options for staff. We are also accredited as a London Living Wage employer for our substantive, bank and contractors.

Purpose of the Job

The post holder will undertake delegated, supervised work and assigned duties. The post holder will be responsible for ensuring that there is continual feedback to the supervising clinician

  • The post holder will work as part of the multidisciplinary departmental team undertaking duties in relation to the smooth running of the clinic;
  • ensuring the clinical area is well stocked and cleaned in line with infection control policies. Supporting clinically in patient care, outreach activities as well as a range of other support functions which will include clerical duties - for example working on reception.

    The post holder will undertake the delivery of quality patient care to meet their physical, psychological and social needs maintaining privacy and dignity at all times.

    A non-judgemental, accepting and open-minded attitude is an essential pre-requisite for this post. As well as the ability to work flexibly across services areas

    Main duties of the job

    This role combines both clinical and administrative responsibilities within the department. Please check the job description attached.

    Working for our organisation

    Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley.

    With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham.

    We also provide some services at Queen Mary’s Hospital in Sidcup.

    As an organisation, we’ve made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of Good in the Well-Led and Effective domains, in addition to the rating of Good that we had already achieved in the Caring domain.

    Our staff culture change programme has been key to the Trust’s improvement journey, as we’ve stabilised our workforce by reducing vacancy rates and improving staff retention.

    We’ve also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.

    Detailed job description and main responsibilities

    Reception / Administrative Duties

    Chaperoning

    Maintaining a safe environment

    Microscopy

    Contribute to the assessment of a patient

    Helping smooth running of the Department

    Support the general day to day administration of the clinic by :

  • Ensuring all clinical trolleys and clinical areas are well stocked to agreed stock levels
  • patient areas are kept welcoming with up to date information displayed on notice board and well stocked leaflet racks.

  • Ordering and stocking of medicine supplies according to agreed processes
  • Helping to set up and stock the lab or slide preparation area.
  • Liaising with senior nurse and clinic coordinator to ensure stock levels in clinic are maintained.
  • Putting away stock when delivered to the area, ensuring stock rotation
  • Order leaflets and stationery or other items as required, keep leaflet racks tidy and with up to date leaflets
  • reporting and recording any potential hazards and equipment repairs.
  • Process patient specimens ensuring all are labelled and packaged correctly with accurate demographic details.
  • Essential criteria

  • Good general education
  • Minimum GCSE in Maths / English or equivalent or NVQ Level 2 in Care or equivalent.
  • NVQ Level 3 or equivalent
  • Previous Work / Experience

    Essential criteria

  • Experience of dealing with the general public.
  • Desirable criteria

  • Experience of working in a health care environment.
  • We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting.

    If you have been shortlisted, you will receive an invite to an assessment day or interview.

    As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve.

    We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+.

    We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.

    Applicant requirements

    This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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