Meeting & Events Coordinator - King Street Townhouse Hotel
THG
Manchester, GB
6d ago

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers . Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.

We’re powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey.

So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

The Meetings & Events Coordinator will manage all enquiries for Meetings & Events (phone, email, online portals), from initial enquiry stage to finalising event details.

M&E Coordinator will work closely with M&E Sales Manager, Head of Sales and Revenue Team to maximise on revenue opportunities, spot and analyse market trends, through a proactive approach to client needs.

He / she will also work closely with the hotel team and ensure bookings are completed to the highest standard with great attention to detail, in order to guarantee a smooth running of the event for the operations team and excellent guest experience.

He / she will work towards set individual as well as team targets and KPI’s to drive revenue across key areas.

It is an extremely rewarding, yet fast paced role, therefore M&E coordinator must be able to work under pressure in order to adapt to changing customer needs and deliver results in line with deadlines and targets to maximise sales opportunities and revenue.

Key Responsibilities

  • Maintains an excellent business relationship and rapport with clients
  • Handles incoming inquiries and conducts initial qualifying process to identify the client needs and expectations and convert into confirmed business
  • Colleagues’ responsibility is to have full knowledge of the hotels / venues they represent
  • Submitts proposals in compliance with client needs, negociate and actively drive his / her activities with the objective of securing potential business
  • Fully aware of departmental yearly, quarterly and monthly revenue goals, products and services
  • Takes ownership and initiative to solicit business
  • Handles guests requests independently and proactively
  • Conducts hotels / venues site inspections, guests meetings or handles walk-in inquiries in a professional manner
  • Attends and provides support to any promotional activities as advised / required by the company
  • Handles ad-hoc projects as assigned by the manager
  • Maximizes up-selling opportunities whenever possible and follows the guidelines, methods and tools as set by the hotel
  • Ensure any information or client needs are stated in the function sheets or any other documentation within the company policies
  • Works independently, well organized and initiates communication through required channels for timely services delivery
  • Maintain up to date information and reports according to the company practices
  • Communicates accurately and timely with the manager in line
  • Contributes ideas and feedback to the manager in line / Head of Sales, on new or existing contractors performance
  • Maintains a cohesive working relationship with Sales, Marketing, Operations, F&B and any other department of the company
  • Requirements

  • Commercially minded and customer focused with the ability to anticipate customer needs and offer excellent customer journey from start to finish
  • Able to make informed decisions independently with business goals in mind, solution orientated
  • Positive can do’ attitude
  • Strong sense of need for achieving of goals and revenues targets
  • Flexible and adaptable to business needs and ad hoc tasks, able to take ownership of individual and team projects
  • Copes well in high pressure environments to maintain top quality of service and work delivered throughout
  • Passionate about hospitality industry and wanting to deliver a great guest experience, always putting guest needs first
  • Innovative and creative to identify new ways to maximise revenue and improve processes
  • Great communicator (written and verbal) with all stakeholders (own team, other departments, guests, agents)
  • Immaculate attention to detail (data management etc)
  • Experience managing Meetings and Events enquiries at a property with multiple event spaces and bedrooms
  • Experience using MS Office and hotel management systems including PMS, CRS & POS
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