Volunteer Programme Manager
6d ago

This is a great opportunity to work in a forward thinking and engaging Marketing Team. Do you have experience in gaining customer insight and translating this to build engagement?

This position will requires you to have the ability to resolve business challenges that deliver benefits for Cochlear’ s customers.

The successful person will implement the global strategy to build a support network for those with hearing loss through an existing customer network.

The focus of this role will be to develop a quality volunteer programme to support consumers and drive business growth.

  • You will execute globally defined strategies through multiple avenues including, consumer outreach, advocacy, community education, and Cochlear branding opportunities;
  • and will focus on volunteer engagement, empowerment and development by establishing strong community and charity relationships, promoting Cochlear to the public and supporting candidates and recipients through volunteer mentoring.

    Volunteer Management

  • Ensure global Volunteer Engagement processes and programme are successfully delivered locally
  • Provide a positive volunteer experience through regular communication and training aligned to regional and global strategies
  • Develop strong business relationships and maintain regular contact with all volunteers, monitoring their activities, providing regular feedback and growing volunteer network capacity and effectiveness
  • Foster a positive volunteer network environment by recognising volunteer successes and encouraging volunteer empowerment
  • Co-ordinate and take the lead at volunteer engagement events, including public speaking and consumer engagement projects
  • Working closely with the Market Access Specialist to support patient advocacy projects
  • Consumer Engagement and Collaboration

  • In collaboration with the Professional and Consumer Engagement Specialists (PACES) match appropriate volunteer to consumer candidate
  • Track and report all volunteer activity accurately in SalesForce.com, to inform regional dashboards
  • Ensure all volunteer profiles are kept up to date within SalesForce.com and that those details are available to colleagues across sales and marketing teams
  • Take responsibility for all volunteer attendance at consumer-facing events, including appropriate briefing meetings
  • Build strong relationships with key stakeholders within the charity sector to leverage partnership opportunities to achieve join goals
  • Work closely with EMEA Volunteer Programme Manager to ensure alignment
  • Give input to the standardisation of a Volunteer Engagement toolkit
  • Educate stakeholders on Volunteer Engagement Programme and Volunteer Engagement Toolkit
  • Build strong working relationships with Sales team in order to maximize the value of the programme with professional customers
  • Compile and deliver monthly metrics to leadership team demonstrating the effectiveness of the volunteer programme
  • Key Requirements

  • Business / Marketing degree or equivalent work experience
  • Relevant sales or marketing background with proven track record in developing teams
  • Engaging communication and presentation skills in order to deliver presentations and training programmes
  • Managing multiple projects simultaneously
  • Experience in gaining customer insight and using this to build engagement
  • Experience working with process and process tools
  • Strong IT skills and a working knowledge of CRM systems (ideally Salesforce.com)
  • Commercially aware ability to analyse and determine appropriate investment to maximize ROI
  • A strong collaborator and confident team player, comfortable working across different functions in a global organisation
  • Demonstrates initiative and creativity by proactively generating ideas and concepts
  • The ability to travel across the UK (
  • General :

    Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other.

    Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

    Learn and grow with us as we tackle the most complex challenges in helping people to Hear Now. And Always. Cochlear is the global market leader in implantable hearing solutions including cochlear implant systems (CI) and bone anchored hearing aids (Baha™).

    Equal opportunities :

    Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion / belief or age.

    In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect -

    this is an important aspect of ensuring equal opportunities in employment.

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