One Utility Bill is a tech company that makes life easier by bundling household bills into one monthly payment. We save people tons of time they’d otherwise spend on hold with utility companies or doing boring paperwork.
We’re a hardworking and ambitious bunch with a super clear direction. We’ve recently received over £3m worth of funding, which puts us in a great position to achieve some amazing things in 2022.
You’d be working with friendly people who love to talk things out and get things sorted. Without politics. We’re well-connected and supportive, even growing our team during the pandemic.
We’re always looking to do things better. We innovate with technology, update our processes and review our products all the time to make sure they’re the best they can be.
We’re always aiming to make things the best they can be for our customers and our team, this is why we’ve been voted among the best FinTech companies in the UK, making it into the top 5 in the BusinessCloud 2021 rankings.
The Partnerships team here at One Utility Bill work closely with our landlord and letting agent partners to provide a first-class service and ensure they are getting the best out of their relationship with OUB.
From acquisition to yearly renewals conversations, our dedicated team are with our partners every step of the way. This recently created position will see you providing support to our partners on every day queries such as billing, payments, platform technical support, complaint handling and much more.
You’ll also act as an internal port of call and an expert on our Notify and ubundle services for internal queries from our team.
Here are some of the key things you can expect in this role
You’ll be their first point of contact and will work alongside the B2C Customer Support Team and the Customer Success team to respond / resolve issues ASAP.
Another key part of your job will be developing relationships with customers, building a great rapport and meeting SLAs and expectations.
The gift of the gab, in other words.
Everything you do will make things better for One Utility Bill and our customers. You’ll feel good about the impact of your own work and passionate about providing excellent customer service
We use Excel / Google Sheets so being familiar with these will be a great help too!
What you’ll get from us
A starting salary of £20,000 with a quarterly performance bonus. You will receive 25 days holiday each year (plus bank holidays) and the opportunity to buy or sell 5 days twice a year.
There’s also a budget for team activities every month, a pension for your old age, the loveliest company culture in the North East.
Plus oodles of opportunity to learn and develop your craft.
Send in your CV. We also need a couple of paragraphs about why you’d make such a great addition to the team, and why you’re interested in One Utility Bill.
If we like what we see, we will aim to get back to you as quickly as possible to arrange a quick phone call with a member of our People team.
Following a successful phone interview, you may be invited into our office to meet the team face to face.
You must have the right to work in the United Kingdom in order to apply for this position.