IT Service Management Data Analyst
Networkers International (UK) Limited
Bromley, England
17d ago

Introduction

An incredibly exciting opportunity within one of the UKs largest insurance companies has presented itself for an individual to join the team as an ITSM Data Analyst.

Important

MS Excel, Data Analysis, ITSM, ITIL

The Job

There is a need for an individual to join the Service Reporting function alongside two other ITSM Data Analysts to help mature the Problem, Change and Incident Management processes within the wider company, as well as introduce and implement automation around reporting to help optimise efficiency across the board.

This is an exciting opportunity with the potential for progression after 12 / 18 months.

If you are looking to move into the Insurance industry this might be the right step for you.

Role requirements

For this role you will be required to have a strong understanding of data analysis - where you will need to be able to pull both live and historic data surrounding IT Service Management processes and performance and use this to create a number of reports and commentaries for CIO and Exec Level stakeholders.

You will come from a background where you have a good understanding of ITIL and ITSM processes and reporting tools and be able to produce reports on a BAU and Ad-Hoc basis.

You must have strong attention to detail and communication skills with grammar and spelling being paramount to your success within this role.

Candidate requirements

  • Strong communication skills, written and verbal
  • Ability to interpret and present ITSM related information to both technical and non-technical stakeholders
  • Providing advice and training to the wider team around reporting processes
  • Technical requirements

  • Understanding of IT Service Management
  • Experience of ITIL processes
  • Advanced MS Excel
  • Ability to interpret, present and manipulate data
  • If this role, or the area of ITSM is of interest please do reach out to me on 01489 898 986 or send me your CV at rachael (dot) leinster (at) networkerstechnology (dot) com

    Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

    Gattaca Plc provides support services to Networkers and may assist with processing your application.

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