Community Support Assistant
The University Of Edinburgh
5d ago

Job Details

Job title : Community Support Assistant

School / Support Department : Accommodation, Catering and Events

Unit : Property & Residential Services

Line manager : Community Support Manager

2. Job Purpose

The post holder will assist in being part of a highly visible front line Community Support Team providing a professional and customer focussed first line response and logistic services 24 hours a day.

They will assist in maintaining a supportive, positive and inclusive community environment for the benefit of any person(s) using or residing in any property belonging to or operated by Accommodation, Catering and Events.

3. Main Responsibilities

Keeping grounds, stairs, bin stores and outbuildings clean and litter and leaf free. Clearing of ice and snow. (20%)

Tidying and emptying of bins in internal common areas in residences. Movement of council and recycling bins. (20%)

Moving furniture, assist with laundry movement and delivering stores and household replacements. Where applicable, count stock of HHR & ensure sufficient supplies are held, preparing stock order for their own supplies. (20%)

Messenger duties as required (either by foot or by vehicle); for example sorting and delivering mail, take meter readings, act as key holder whilst accompanying contractors to locations. (15%)

Completing routine minor maintenance for example; changing cooker hood filters, renewing bath / shower seals, replacing bulbs or unblocking drains. (15%)

Cleaning duties for example; high level cleaning, washing shower curtains, internal / external glass in common rooms / site offices / doors. (10%)

4. Planning and Organising

Work location is allocated by the Community Support Manager initially on a daily basis and then further by liaison with the Domestic Team Leader so little planning is required.

May plan the order of their daily workload.

5. Problem Solving

They will not be expected to make any problem solving decisions themselves.

The post holder should refer any concerns to their line manager.

6. Decision Making

The post holder must decide daily which tasks they can complete themselves and which tasks should be referred to a qualified tradesman.

They should also decide where housekeeping staff require assistance instead of carrying out designated duties. They must also determine the safest way of performing tasks particularly in the movement of heavy objects in line with manual handling training.

Any other decisions should be referred to the Community Support Manager or Domestic Team Leader as necessary.

7. Key Contacts / Relationships

Dealing with a wide range of customers is an essential part of the job. The post holder must possess the necessary interpersonal skills to deal positively, confidently and politely with a wide range of situations including complaints and requests for assistance and customers who may be students, guests or staff.

The Community Support Assistant must also work well within the team on site by assisting the domestic staff where required in an enthusiastic, helpful and willing manner.

8. Knowledge, Skills and Experience Needed for the Job

  • Full clean driving licence is essential.
  • Ability to follow written and verbal instructions.
  • Experience in using non-powered tools to carry out minor household repairs.
  • Ability to deal in an appropriate manner with a wide range of customer behaviours and escalating with Community Support Manager or Domestic Team Leader as necessary.
  • Ability to recognise and respond to the varying requirements of customers.
  • Ability to assess the Health and Safety implications of any task required and ensuring all jobs are done safely, in accordance with established policies and procedures.
  • 9. Dimensions

  • The post holder’s duties cover up to 703 student bedrooms in 1 to 6 locations.
  • These buildings can have on average 6 floors.
  • Assisting a team of up to approximately 15 domestic staff.
  • Part of a team of 18 Community Support Assistants and must be inter-changeable.
  • 10. Job Context and any other relevant information

    It is important to the University’s reputation that the Community Support Team provides a professional and courteous service.

    The team must work to tight deadlines when there are significant demands and additional requirements of the commercial business.

    Application Procedure

    All applicants should apply online by clicking the apply link at the bottom of this and submitting an up to date CV. The application process is quick and easy to follow, and you will receive email confirmation of safe receipt of your application.

    The online system allows you to submit a CV and other attachments

    The closing date is Friday 24th January 2020 at 5pm.

    You will be notified by email whether you have been shortlisted for interview or not.

    Eligibility to Work

    In accordance with UK legislation the University of Edinburgh, as an employer, has a legal responsibility to prevent illegal working and therefore must check that all employees are entitled to work in the United Kingdom (UK).

    To do so, the University requires to see original documents evidencing right to work in the UK before commencement of employment and this is normally carried out at interview.

    Details will be provided in any letter of invitation to interview.

    For further information on eligibility to work please visit our eligibility to work website

    In the circumstances where the vacancy does not meet the UK Visas and Immigration (UKVI) criteria for sponsorship the successful applicant must have the existing right to work in the UK or individual circumstances which enable permission to work to be obtained.

    For further information about whether you require a visa and other visa routes please visit the GOV.UK website

    Conditions of Employment

    Pension Scheme

    For employees on University Grades 1-5 or equivalent there are two pension schemes available : University of Edinburgh Staff Benefits Scheme (SBS) or the National Employment Savings Trust (NEST).

    This role is grade UE02 and therefore the post holder will automatically become a member of the NEST scheme if their monthly earnings are deemed to be qualifying earnings’ (equivalent to the HMRC monthly threshold above which their earnings are taxable).

    If the post holder’s earnings are not deemed as qualifying earnings and therefore will not automatically become a member they can opt in to the NEST scheme.

    The post holder can choose to join SBS and by doing so they will not become a member of the NEST scheme.

    Further information on the different employer / employee contribution levels required for each scheme and different levels of benefits that the post holder may receive may be found at on our Pensions website


    The role is grade UE02 and attracts a salary of £17,361 - £17,682 per annum.

    Salary is paid monthly by direct transfer to your Bank or Building Society account, normally on the 28th of the month. Salaries for part-time staff are calculated on the full-time scales, pro-rata to the Standard Working Week.

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