The Customer Technical Training and Development Specialist will be responsible for the generation, curation and delivery of training for mobile video solutions to public safety and commercial accounts.
The role is predominantly a post-sales role as part of the fulfilment of customer contracts , but the materials will also be used in a less formal manner by Pre-Sales for field trials and pilot projects.
The Customer Technical Training and Development Specialist will be responsible for understanding all aspects of complex solutions and end-user requirements and workflows, and will coordinate with other functional areas, subcontractors, partners, and customers in addressing customer training needs.
In order to propose and implement the most appropriate training content , the Customer Training and Development Specialist will review and analyse current training materials and build out a library of new training content to support diverse customer strategic objectives.
This includes working with multiple bodies within customer organisations to assist in the improvement of training content and delivery.
Large projects may necessitate a degree of customisation of content configuration.
A key target is to continually improve customer satisfaction via feedback review, thereby establishing Mobile Video training as a leader within Motorola Solutions.
Responsibilities of the Customer Technical Training and Development Specialist :
Provision of customer end-user training materials, occasionally bespoke for particular customers
Teach and instruct customers (train-the-trainer), channel partners, and end-users on the use and operating methods of complex software products and services
Coach international post-sales teams to provide in-country post-sales training, in English or local language as required
Plan, schedule, coordinate, and deliver new and existing training courses
Oversee development, and manage the revision of training materials into other languages
Consult with internal stakeholders to ensure training content is accurate, comprehensive and up-to-date
Conduct on-site training for Motorola Solutions VideoManager and VB / VT Body Worn Cameras and WatchGuard In-car and Body Worn Cameras
Develop blended learning solutions including traditional classroom methods, electronic delivery methods (computer or web-based training, training videos, digital media, etc)
Present training using a variety of classroom training methods, including lecture, PowerPoint, flip charts, on-line projection, etc.
Complete required management reports to set standards
Manage communication with customer contact(s) related to the training schedule
The job holder would be expected to support other customer project deployment activities in the course of their work, including attending and minuting weekly customer deployment project meetings, and running internal training on product releases and on internal programmes (eg ISO)
The key qualifications, skills and attributes of the Customer Technical Training and Development Specialist :
2+ years direct experience of training and development in a technical and customer environment
A good working knowledge of IT
Expert facilitator skilled in engaging an audience via presentation & learning activities
Demonstrated history of work with minimal supervision and taking independent initiative
Experience with a variety of concepts and procedures in the areas of adult learning, training modalities, and skills development
Proficient technical PC skills with windows-based software and networks, and knowledge of training related technologies
Creative problem-solving skills with the vision of thinking outside the box
Basic knowledge of eLearning, video, and virtual learning
Ability to manage multiple projects from inception to completion
Excellent written, verbal, and interpersonal communication skills
Must be available to travel, both domestic and international, 30% - 50% of the time. Passport required
Police NPPV Level 3 security vetting will probably be required for this role.
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.
Also, to reward your hard work you’ll get :
Competitive salary and reward package
25 days holiday entitlement + bank holidays
Attractive Pension Scheme
Free Private Medical Insurance
Flexible working options
Enhanced Maternity and Paternity Pay
Career development support and wide ranging learning opportunities
Employee Health and wellbeing support EAP, Wellbeing guidance etc
Corporate Social Responsibility Initiatives including support for volunteering days
Diversity & Inclusion
At Motorola Solutions we are proud of the diversity of our people. Motorola Solutions is committed to providing equal employment opportunities and is a proud sponsor of Females in Information Technology & Telecommunications.