Customer Services Administrator Apprentice
Ipswich Borough Council
Customer Services Centre, Town Hall Princes Street, UK
3d ago

Ipswich Borough Council is looking for an individual who wants to join our successful and vibrant Customer Services team.

Customer Services cover many of the Council departments’ front line customer contacts ranging from Housing to Electoral Services.

You will be working towards a recognised Business Administration Intermediate Apprenticeship qualification whilst learning a wide range of office skills.

You will also be given the opportunity to gain experience in a diverse work place with exposure to customers - face to face, over the phone and via email correspondence.

Day to Day : The role includes :

Providing administrative support to the Service Area, e.g. maintaining financial records, processing invoices, minute taking, preparing monthly statistics and reports.

Using computer skills for email, data entry, word-processing and updating confidential customer records and accounts system for answering customer queries.

Calculating costs, maintaining databases, and invoicing etc.

Opportunity to learn a wide range of Council Services through supporting a team of Customer Service Advisors in dealing with email, face-

to-face and telephone transactions.

About you :

  • You will have 5 GCSE’s grade A* to C (4 9) and good IT skills using MS Office, particularly Outlook, Word and Excel. You will also have to have effective organisational skills;
  • along with good written and oral communication skills e.g. ability to speak with a range of people from all walks of life.

    You will work within a shift pattern covering the operational hours of 8.30am to 5.00pm Monday to Friday.

    What you can expect from us :

    We offer a comprehensive training package, including 1-2-1 training, ongoing development and support. You will be part of a fast paced, growing service, delivering excellent customer service on behalf of Ipswich Borough Council.

    For more information about this role please contact Matt Drouet on 01473 433875 or email matthew.drouet

    Please download a Job Pack for more information regarding this vacancy.

    Closing Date 5pm on Monday 12 November 2018. .

    Interviews will be held week commencing 19th November 2018. The selection process will be an interview followed by a telephone assessment.

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