Technical Support Executive - OBT (Home based)
Skypath Ltd
London, GB
2d ago

Job Description :

Rare opportunity for an 1st line Technical Support Executive with Business Travel background and related technologies including Online Booking Tools to work from home.

Responsibilities :

  • To provide 1st line technical support and training for self-booking systems and own products
  • Monitor and analyse Helpdesk enquiries to develop training for end users
  • Provide support for the wider Technology and Commercial Teams
  • Manage daily uploads of information to Extranet
  • Manage ongoing upkeep of Extranet pages on behalf of clients and Suppliers
  • Manage billing of self-booking systems and own products
  • Manage collection of data from clients
  • Represent at industry events, clients and supplier meetings
  • Prepare reports on technology usage and performance
  • Research innovations for the clients
  • Document processes
  • Perform ad-hoc duties determined by business requirements
  • Skills Required :

  • Highly organised and efficient individual with a keen eye for detail
  • Knowledge of GDS
  • Experience of working with and supporting self-booking tool (Atriis desirable although Getthere / KDS / Concur / AeTM / Locomote / cytric / Traveldoo or equivalent considered)
  • Experience working through ticket based helpdesk
  • Experience of presenting in a virtual environment
  • An excellent communicator who knows how to motivate and get the very best out of people, make complex look simple in either face-
  • to-face or virtual environment, and articulate key messages to a diverse audience

  • Report Production
  • Microsoft Office Suite (in particular Excel)
  • Location : Home based

    Job Location : London GB Apply

    Required Skills

    support1st Linetechnical supportBusinesstrainingsystemsproductshelpdeskTechnologybusiness traveltravelonlineOnline Booking ToolsDevelopcommercialobtDataeventsSupplierpartnershiprequirementsgdsgettherekdsconcuraetmCytricexcel Category ITTravel TechnologyJob Industry : TMCJob Salary : Up to £30000Currency : British Pound

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