Support Engineer
Ordnance Survey
Cardiff, UK
6d ago

We have an opportunity available for a Support Engineer to join us in a home working role from any location in the UK with the expectation to visit the office when required.

This is a full-time permanent position and in return, you will receive a competitive salary of £35,700 - £39,900 per annum dependent on experience, plus benefits.

Ordnance Survey (OS) is the national mapping agency for Great Britain, and a world-leading geospatial data and technology organisation.

Serving government, business, and citizens across Britain and the world, OS helps customers in virtually all sectors improve quality of life and we’re looking for people to join our journey.

We offer fantastic benefits in return for joining us as our Support Engineer :

  • Competitive salary plus performance-related bonus
  • Competitive pension
  • 37 hour working week (with flexible working options)
  • 25 days annual leave (30 days after five years), plus bank holidays and an extra 3 over Christmas
  • Training and development
  • A wide range of additional benefits including paid volunteer day, support with health and wellbeing, sports and social activities, staff discount on over 500 national stores and more
  • About the role :

    As our Support Engineer , you will work on supporting and maintaining some of our business key systems. An important aspect of this role is continuous improvement to ensure our systems remain, secure, supported, current and continue to meet business requirements in line with our strategic objectives.

    You will have the opportunity to influence and shape our maintenance roadmaps.

    We recognise that Ordnance Survey’s ambition to continue attracting and retaining the most talented individuals means providing flexibility where possible, which is why we’re keen to hear from suitable candidates wherever you’re based in the UK.

    We embrace flexible working and as such, this role can be based from your home.

    It doesn’t matter where you live, what matters is that you have the right skills and capabilities and understand what we’re trying to achieve at OS.

    We’ll ensure you have the tools, materials and equipment to be the best you can be, whilst being well connected to the rest of your team to drive collaboration.

    You’ll need to be a disciplined self-motivator with high levels of resilience.

    Key duties as our Support Engineer will be to :

  • Provide expert technical consultancy to enable the business to successfully use IT systems
  • Continually identify and implement support process improvements, including automating deployments
  • Proactively safeguard services by continually assessing and improving monitoring, resilience and security
  • Investigate the root cause of failures to understand why they have occurred and propose / enact solutions, and work with external suppliers where required
  • Provide consultancy to Project Teams on the performance, configuration and functionality of existing systems, and ensure that new or updated systems will be effectively supported
  • Mentor, teach and support the technical knowledge and skills of the team
  • Our ideal Support Engineer will have the following skills and experience :

  • One or more programming languages C#, Python, Ruby
  • Oracle SQL
  • Software engineering best practice
  • Microsoft Azure technologies (desirable)
  • Geospatial technologies - ESRI, FME (desirable)
  • Deployment, Debugging, Testing, Scaling and Monitoring modern cloud-based systems will be beneficial.
  • You will have the opportunity to apply your experience in software engineering, support and maintenance to help us create secure, scalable, performant systems that are easy to maintain and support.

    If you would like to be part of this, please click apply’ today to be considered as our Support Engineer and join a team that lies at the heart of what OS is about.

    Closing date : Sunday 13th September

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