As part of continued growth within the Cloud Delivery Consultants team we require a Cloud Delivery Engineer to join the team.
The Cloud Delivery Engineer will be responsible for integrating new customers into the Exponential-e’s processes, procedures and CMDB.
The role is mostly a project role covering a vast array of technologies that Exponential-e offer. You will get exposure to all services implemented by our professional services teams providing you with great exposure to allow you to develop your skills towards becoming a consultant.
You will ensure that all services that are handed over to the MS team are undertaken to a high standard and that the correct level of documentation has been achieved as well as getting involved in the setup of vCloud and Zerto replication.
You will maintain a close working relationship with customers as well as the Exponential-e Project managers in order to reach objectives and deliver projects seamlessly.
You will get a lot of training and guidance from the consultants with the view to developing you into a Cloud Delivery Consultant.
Key responsibilities for this job :
Managing and owning the onboarding and disaster recovery process of each new and existing Managed Services customers.
Ensure customer systems, processes and procedures are managed and administered in the CMDB thoroughly
Liaise closely with the PMO, Professional Services and Pre-Sales to ensure delivery of onboarding is successful
Provisioning new cloud services onto the Exponential-e IaaS platform
Intermediate-to-Advanced configuration of any cloud offering
Attending technical customer meetings, and participate in conference calls when necessary
Regular customer communication and progress reporting during implementation
Troubleshooting any faults that may arise during solution delivery
Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents
Being available to support and execute customer migrations as required by all current projects, which may sometimes be outside of standard working hours
Generate and distribute a handover document to customers, and peer Exponential-e teams
Occasional field engineering duties
Aid in the development of peers through knowledge transfer
Knowledge and experience required :
Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment
Experience in managing / troubleshooting Windows and Linux Servers
Previous experience in a fast-paced customer facing / MSP helpdesk role
Experience in the Installation and Troubleshooting of Backups
Ability to provide a customer focused service to committed service levels
Ability to work under own initiative, manage own time and work to deadlines
Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
Must work efficiently, and be detail-oriented
Ability to lead on Projects and manage Project timelines.
Experience in Zerto or Azure Site Recovery
Working knowledge of VDI Solutions (Horizon View, Citrix, RDS, WVD)
Good understanding of network fundamentals (Security / DHCP / DNS)
Understanding of Scripting languages (PowerShell / VBScript)
Knowledge and exposure to Disaster Recovery Planning, Testing and execution
Experience in managing / troubleshooting Commvault, Attix or Azure backup products
VMware vCloud experience
Experience in managing / troubleshooting VMWare and / or Virtualisation technologies
Knowledge of Networking (DNS, DHCP, Routing)
Administration of Microsoft Intune
Azure Fundamentals or AZ-104 Certified.