Cloud Delivery Engineer
Exponential-e Ltd.
London, UK
5d ago

As part of continued growth within the Cloud Delivery Consultants team we require a Cloud Delivery Engineer to join the team.

The Cloud Delivery Engineer will be responsible for integrating new customers into the Exponential-e’s processes, procedures and CMDB.

The role is mostly a project role covering a vast array of technologies that Exponential-e offer. You will get exposure to all services implemented by our professional services teams providing you with great exposure to allow you to develop your skills towards becoming a consultant.

You will ensure that all services that are handed over to the MS team are undertaken to a high standard and that the correct level of documentation has been achieved as well as getting involved in the setup of vCloud and Zerto replication.

You will maintain a close working relationship with customers as well as the Exponential-e Project managers in order to reach objectives and deliver projects seamlessly.

You will get a lot of training and guidance from the consultants with the view to developing you into a Cloud Delivery Consultant.

Key responsibilities for this job :

  • Managing and owning the onboarding and disaster recovery process of each new and existing Managed Services customers.
  • Ensure customer systems, processes and procedures are managed and administered in the CMDB thoroughly
  • Liaise closely with the PMO, Professional Services and Pre-Sales to ensure delivery of onboarding is successful
  • Provisioning new cloud services onto the Exponential-e IaaS platform
  • Intermediate-to-Advanced configuration of any cloud offering
  • Attending technical customer meetings, and participate in conference calls when necessary
  • Regular customer communication and progress reporting during implementation
  • Troubleshooting any faults that may arise during solution delivery
  • Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents
  • Being available to support and execute customer migrations as required by all current projects, which may sometimes be outside of standard working hours
  • Generate and distribute a handover document to customers, and peer Exponential-e teams
  • Occasional field engineering duties
  • Aid in the development of peers through knowledge transfer
  • Knowledge and experience required :

  • Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment
  • Experience in managing / troubleshooting Windows and Linux Servers
  • Previous experience in a fast-paced customer facing / MSP helpdesk role
  • Experience in the Installation and Troubleshooting of Backups
  • Ability to provide a customer focused service to committed service levels
  • Ability to work under own initiative, manage own time and work to deadlines
  • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
  • Must work efficiently, and be detail-oriented
  • Ability to lead on Projects and manage Project timelines.
  • Desirable

  • Experience in Zerto or Azure Site Recovery
  • Working knowledge of VDI Solutions (Horizon View, Citrix, RDS, WVD)
  • Good understanding of network fundamentals (Security / DHCP / DNS)
  • Understanding of Scripting languages (PowerShell / VBScript)
  • Knowledge and exposure to Disaster Recovery Planning, Testing and execution
  • Experience in managing / troubleshooting Commvault, Attix or Azure backup products
  • VMware vCloud experience
  • Experience in managing / troubleshooting VMWare and / or Virtualisation technologies
  • Knowledge of Networking (DNS, DHCP, Routing)
  • Administration of Microsoft Intune
  • Azure Fundamentals or AZ-104 Certified.
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