Host/Events Manager - Soho Home (Duke of York Square - Chelsea)
Soho House
London, England, GB
5d ago

Who We Are

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries.

The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

Opportunities for all

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams.

We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

The Role

We are seeking a charismatic host to be the first face our members and the public see when they walk through our flagship store doors.

With experience in a similar role we’re looking for a candidate that’s comfortable with communication on all levels, enjoys working as part of a team and is passionate about delivering exceptional customer service and hospitality charm.

Main Duties

  • Working closely with press & marketing, plan and successfully execute event programs within the store.
  • Host all events in store to the Soho House standard and service expectation.
  • Collaborate with the general manager to organize staffing to support events and brief all staff working event
  • Build and present event itineraries to present to key stakeholders.
  • Direct customers / members to the Soho Home store and handover to sales team or Interior Design Manager as necessary for appointments.
  • Provide exceptional customer service to all who enter the space, anticipating needs and delivering service that exceeds expectation.
  • Day to day welcoming of all customers into the space and directing queries or questions to the relevant team members.
  • Coordinate pre & post event logistics in regard to clean up, deliveries, display & F&B requirements.
  • Provide post event reports and direct feedback on member installations in the space.
  • Requirements

  • Proactive & can-do attitude.
  • Ability to think on their feet to quickly resolve queries and issues.
  • Excellent communication skills at all levels.
  • Accountability and responsible approach.
  • Warm and friendly manner.
  • Confident working within a team and also individually.
  • Leads by example.
  • Experience in a similar / equal role for 2+ years.
  • Ability to confidently speak about member installations in the space and Soho Home retail.
  • Benefits

    Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

  • Discounts at Soho House globally, as well as Soho Home and Cowshed
  • Annual Every House Membership
  • Enhanced Pension Scheme
  • Private Health and Dental Care
  • Cycle to Work Scheme / Season Ticket Loan
  • In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
  • Cookhouse & House Tonic : Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
  • Team Events : From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form