Hire Controller - Cardiff
Ainscough Crane Hire
Cardiff, GB
1d ago

We are looking for a highly organised and efficient individual with great customer service skills who can maximise all hire enquiries that come into the depot and convert them to orders.

You will have previous administration experience, ideally from a crane or plant / tool hire environment. As this role is customer facing, you must have great interpersonal and communication skills, both written and verbal.

Full training on systems and processes will be provided, so an openness to learning is essential. If you have previous sales experience, or a natural ability to negotiate and build rapport, this would be a distinct advantage.

  • We expect all employees to be role models for our company values : Always make the safe choice; Reliable; Easy to deal with;
  • Open to new ideas; Teamwork; Passion.

    The role of an Ainscough Hire Controller

    At Ainscough Crane Hire, the role of a Hire Controller involves :

  • To support the Operations & Depot Manager in the day to day running of the depot.
  • To provide a positive customer experience and professional interaction on all inbound and outbound telephone calls.
  • Maximising revenue and profit against agreed targets through the effective rental of cranes, labour and ancillaries.
  • Manage resources and fleet within the depot to ensure they are utilised in an effective manner.
  • Convert hire enquiries into orders to ensure achievement of revenue targets.
  • Who are Ainscough Crane Hire?

    Ainscough Crane Hire are the market leader and also the largest crane hire company in the UK. Boasting over 400 cranes (between 40t-1000t) across 30 locations nationwide, we can service clients between John O’Groats and Lands’ End and everywhere in between.

    We were founded in 1976 in Wigan, Greater Manchester and have grown significantly within that time, working across a number of industries including : Construction, Infrastructure, Power Generation, Petrochemical and industrial markets.

    Our offering is unique : with the most experienced and knowledgeable team in the industry and with safety truly at the heart of everything we do, we can provide a best-in-class service to our customers.

    To read more about Ainscough Crane Hire, click here :

    How are we different?

  • At Ainscough Crane Hire, our culture is Make the safe choice’. This applies to everything we do.
  • Health & Safety we have won numerous accreditations and awards for outstanding QHSE, including ISO 9001, 14001 & 18001.
  • Reliability with our stringent fleet maintenance schedules, we increase the reliability and safety of our vehicles and reduce down-time.
  • Availability We have over 400 cranes, a dedicated heavy haulage transport division and 30 depots nationwide.
  • Experience We have expertise on all aspects of a lift, from the initial consultation stage through to execution.
  • Read more about how Ainscough Crane Hire are different :

    Benefits

    A full list of benefits (and there is a lot!) can be found on our website :

    Some of the main benefits include :

  • 24 days holiday plus bank holidays
  • Holiday purchase scheme (allowing you to purchase up to an extra 5 days holiday)
  • Access to the company Perk Box benefits scheme including discounts on shopping, eating out and cinema as well as a free coffee every month, free yoga & workout sessions amongst many others!
  • Enhanced Company Employee Assistance Programme
  • Pension scheme
  • Death in service and accident lump sum benefit
  • Cycle2Work Scheme
  • And many more!
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