Senior Account Manager

Csm

GBR London

3d ago

CSM exists to create impact by challenging convention. We do this because it produces work for our clients that is more meaningful, memorable and measurable.

Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our differences. We are looking for individuals who want to put their hand up and challenge convention to create something exciting, bigger and better each and every time.

WHAT YOU WILL BE DOING

General account responsibilities include :

Manage client social media channels, including Facebook, Instagram, Twitter, Tumblr, YouTube and other relevant platforms

Create digital strategies and campaign plans for accounts

Work with creative team to produce dynamic graphics, short form assets and video content

Create content ideas that promotes audience interaction, increases audience following and encourages audience participation

Analyse reports, audience information and demographics to demonstrate key findings and recommendations for campaign optimisation

Work with CSM’s paid social media team to coordinate ad campaigns with social media strategy

Collaborate with rights holder and sister agencies to deliver campaigns effective

General account management of suppliers, budget and client reporting

Partnership review, interpretation of measurement results and recommendations to the clients

Role specific responsibilities include :

Management of key relationships with clients, rights holder and suppliers

Create and manage social media calendars including : copy, posting guidelines, post scheduling, asset links and timelines

Assisting in creation of social media strategy for clients

Amplification of campaign assets through paid / owned / earned channels

Talent briefing and management utilising key partnership rights

Overseeing evaluation on each campaign

Stay up-to-date with social media and digital technology trends

Strive to meet client KPI’s and ensure activity is effectively measured

Thorough understanding of client budget parameters

Continually seek cost saving measures and opportunities

Pursue opportunities to grow business organically

Work across additional client programmes and activations as required

Manage team members, ensuring that tasks are being completed correctly, efficiently and timely

Promote conflict resolution amongst staff, and recommend and manage solutions

Regular interactions with Account Director to ensure client goals are managed consistently

Additional Responsibilities

Develop clear and concise internal and external presentations / reports

Demonstrate appropriate behaviours, conduct and professionalism in all inter-personal, written and verbal communications

Track time and financial expenses on a day-to-day basis

THE SKILLS AND EXPERIENCE YOU NEED

Agency experience is strongly preferred ideally from a digital and social media agency, with experience of running social media accounts

Excellent communication skills verbal and written is a must, together with blended experience in social media and digital marketing

The role would suit someone with a strong entrepreneurial outlook, tenacious and proactive, with a passion for sport and football specifically

Experience working on large global consumer brands with involvement in creative, content and social media is preferred

Ability to multi-task; you will be working across a number of activities with tight deadlines

Presentation skills (both writing and delivery), internally and to clients / suppliers including use of Microsoft PowerPoint

Creative thinking

Ability to anticipate problems / issues and suggest proactive resolutions to be put into place

Attention to detail and organisation critical

CSM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We do not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

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