Senior Account Manager
GBR London
3d ago

CSM exists to create impact by challenging convention. We do this because it produces work for our clients that is more meaningful, memorable and measurable.

Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our differences. We are looking for individuals who want to put their hand up and challenge convention to create something exciting, bigger and better each and every time.


General account responsibilities include :

  • Manage client social media channels, including Facebook, Instagram, Twitter, Tumblr, YouTube and other relevant platforms
  • Create digital strategies and campaign plans for accounts
  • Work with creative team to produce dynamic graphics, short form assets and video content
  • Create content ideas that promotes audience interaction, increases audience following and encourages audience participation
  • Analyse reports, audience information and demographics to demonstrate key findings and recommendations for campaign optimisation
  • Work with CSM’s paid social media team to coordinate ad campaigns with social media strategy
  • Collaborate with rights holder and sister agencies to deliver campaigns effective
  • General account management of suppliers, budget and client reporting
  • Partnership review, interpretation of measurement results and recommendations to the clients
  • Role specific responsibilities include :

  • Management of key relationships with clients, rights holder and suppliers
  • Create and manage social media calendars including : copy, posting guidelines, post scheduling, asset links and timelines
  • Assisting in creation of social media strategy for clients
  • Amplification of campaign assets through paid / owned / earned channels
  • Talent briefing and management utilising key partnership rights
  • Overseeing evaluation on each campaign
  • Stay up-to-date with social media and digital technology trends
  • Strive to meet client KPI’s and ensure activity is effectively measured
  • Thorough understanding of client budget parameters
  • Continually seek cost saving measures and opportunities
  • Pursue opportunities to grow business organically
  • Work across additional client programmes and activations as required
  • Manage team members, ensuring that tasks are being completed correctly, efficiently and timely
  • Promote conflict resolution amongst staff, and recommend and manage solutions
  • Regular interactions with Account Director to ensure client goals are managed consistently
  • Additional Responsibilities

  • Develop clear and concise internal and external presentations / reports
  • Demonstrate appropriate behaviours, conduct and professionalism in all inter-personal, written and verbal communications
  • Track time and financial expenses on a day-to-day basis

  • Agency experience is strongly preferred ideally from a digital and social media agency, with experience of running social media accounts
  • Excellent communication skills verbal and written is a must, together with blended experience in social media and digital marketing
  • The role would suit someone with a strong entrepreneurial outlook, tenacious and proactive, with a passion for sport and football specifically
  • Experience working on large global consumer brands with involvement in creative, content and social media is preferred
  • Ability to multi-task; you will be working across a number of activities with tight deadlines
  • Presentation skills (both writing and delivery), internally and to clients / suppliers including use of Microsoft PowerPoint
  • Creative thinking
  • Ability to anticipate problems / issues and suggest proactive resolutions to be put into place
  • Attention to detail and organisation critical
  • CSM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    We do not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

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