Other companies make products. We make a difference!
Technical Project Manager IMS Division
UL Identity Management and Security (IMS) is looking for a Technical Project Manager to join our small, dedicated engineering team in Basingstoke.
As a market leader in secure transaction technologies, UL IMS is responsible for testing and certifying products and technologies linked to EMV (chip technology), contactless (NFC) and Mobile Payments to ensure they comply to technical specifications and test plans and function as expected, before being launched to market.
As the successful Project Manager, you will be responsible for managing multiple projects, guiding the customer and internal test activities in order to achieve a smoothly running certification process.
Manages and facilitate all customer interactions and communications during the project implementation.
Ensuring quality delivery across all projects lead by team members.
Acting as an escalation point for any projects not running as per client expectations. Escalating further as required.
Identifying any projects not running to plan and proactively addressing before the client is impacted.
Deploy tailored training programs for all key members of the team to ensure their initial and continuous professional development.
Participate with other Group Leads and Managers in Professional Services in group-level discussions, meetings, and process improvement projects.
Manage multiple projects and support business sales teams when required
Identifies, manages and monitors completion of deliverables throughout the project lifecycle
Demonstrates understanding of the need to manage risk issues
Participates in the application of the risk management process
Troubleshoots and resolves complex client issues
Stays abreast of enterprise-wide projects and prevents or manages associated conflicts
Determines the impact of current / existing technologies on the project and communicates the impact on sponsors and key stakeholders
Provides regular and timely reporting of project progress to project team and project sponsors.
Addresses incidents of customer dissatisfaction and assists with a timely resolution. This includes utilising escalation paths if necessary and keeping the customer informed.
Reports on the overall project cost, quality, and performance.
Works with assigned resources and managers to develop and coordinate deliverables and deadlines.
Analyses customer business process for improvement and incorporation into the application development.
10-15% travel, both domestic and international
University Degree in Computer Science, Electronic Engineering, Physics, Embedded Science, Cryptographic, or similar field (Science / Technology / Mathematics)
Solid experience as a technical project manager relating to IT Security / Cyber Security projects
Understanding of cryptography / experience working in the payment industry
Knowledge or understanding of relevant PCI standards
Experience leading multiple, concurrent client-facing projects
Ability to effectively prioritise and execute tasks in a high-pressure environment.
Strong understanding of project scoping, the definition of customer requirements and how best to communicate these internally
Line management qualities, encouraging and supporting the personal development of team members and preparing the team’s skills / knowledge to achieve the business goals effectively
An innate sense of responsibility, accuracy and attention to detail
Effective communicator with good interpersonal skills as this is a customer-facing role
Nice to have :
Pre sales technical experience, familiar guiding the pre sales process by identifying customers technical and business requirements.
Supporting business sales teams, account managers and partners on proposal activities
What we can offer you :
Mission : At UL, we know why we come to work. Shape the way we approach and deliver our solutions to have a meaningful contribution to society.
People : Be part of our global team and do your best work! Teamwork, open-feedback and our diversity are our drivers to reach our common mission.
Interesting work : The work that goes on inside UL is fueling the future. It challenges you to try fresh approaches, work autonomously, drive change and gain in-depth experience in your field.
Grow & achieve : Growth and development are part of our DNA. Grow & achieve with targeted development, reward and recognition programs as well as your very own UL University.
This is our normal : Competitive remuneration, 15% annual bonus, unlimited access to soft drinks, coffee, fruits, etc..