About this role
In Group Customer Billing our goal is to make it easy for our customers to pay on time, so we can bring in the cash for BT to invest in growth.
We’re a global team BT and third party - providing billing shared services to all our lines of business.
We understand how our customer facing units' finances work and help them find the right balance between revenue and credit.
We cover billing, collections & enquiries, payment services, credit risk & fraud and transformation.
You'll have the following responsibilities
Analysis and insight of fraud and churn exposure across the product lines to optimise risk reward balance
Providing actionable insights in support of specific business issues and opportunities, providing co-ordinated root cause analysis to drive continuous improvements to support responsible lending
Reducing both bad debt cost and customer bad debt churn
Be accountable for Credit risk data and analytics strategy decisions to support the implementation of responsible lending in line with FCA and JMLSG regulatory requirements in Stakeholder workshops
Build data pipelines to enable Analytics and Insight team to easily consume and analyse all new specialised credit risk data blocks being delivered to support responsible lending
To conduct deep dives into problem areas through data mining to understand underlying drivers of Risk & Fraud trends
Be the first POC and Relationship Owner for the new FICO DMP , Experian PCO , Single Customer View , AML and Bureaux data feeds being introduced into the Data infrastructure to ensure our analytical requirements are met with the Central Data Management Teams in Group Business Services and Enterprise Data Management Teams
Leading and supporting the development of new risk monitoring, to ensure we are able to demonstrate adherence of policies and processes in line with FCA and JMLSG requirements for KYC and AML checks and exposure for all loan agreements
Utilise the appropriate risk measurement data models, processes, standards and principles to make great quality and well understood new data available to drive cutting edge analytics and insights into Credit Risk strategies, policies and processes to support responsible lending, data governance and FCA regulations for Consumer credit
Inputs into overall new Denver Credit Risk and Fraud strategies, policies and processes with real time insight and analysis to help drive continuous improvement
Analysis and Insight utilise Credit Risk, Customer, CFU and Vendor datamarts to deliver insight on factors impacting Acquisition strategy and churn
Manages multiple large data sources to ensure availability, completeness and quality of analytics
You'll have the following skills & experience
Stakeholder Management works effectively to drive change across multiple business units and functions, UK and offshore
Technical Statistical Analysis Skills, Strong analytical skills, high level use of all MS Office applications, specialist analytical & data management tools and in depth understanding of BT Business CRM and Systems
Commercial ability to identify opportunities to increase revenue and reduce cost
High volume consumer credit risk experience
Good knowledge and understanding of Credit bureau data blocks, Experian PCO / FICO DMP (Blaze), Credit parameters and levers
Strong SAS , Python, R and SQL skills
Third party Supplier management and engagement
Competitive salary and on-target bonus plan
World-class training and development opportunities
25 days’ annual leave (not including bank holidays)
Discounted broadband, mobile and TV packages
Share option and pension scheme programmes
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission.
Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about