Senior Sales Advisor - Blackwood
Senior Sales Advisor at BrightHouse
Location : Blackwood
Salary : Starting from £8.05 an hour
Hours : 39 Hours (5 days Monday - Saturday) We are closed on Sundays!
Benefits : 22 days holiday per annum, pension scheme & staff purchase
Adding value to people’s lives every day
BrightHouse is the UK's leading rent-to-own retailer, providing quality branded home electronics, domestic appliances and furniture via affordable weekly payments.
We are seeking an ambitious, sales driven individual to provide excellent customer service, and product knowledge to new, and existing customers on the shop floor.
Sales advisors help customers find the perfect product to suit their needs, and build strong customer relationships throughout the duration of their rent-to-own agreements.
What will you be doing?
As a role model for our Sales Advisors with the skills, experience and qualities required to coach and encourage their peers.
As cover for the Store Manager on specific areas such as store open / close and quality assurance
As an accredited member of staff with ability to sign off agreements in the absence of the store manager
Demonstrate effective communication skills, understanding the customer requirement and identifying sales opportunities.
Promote and encourage this approach within the team.
Complete sign off process for agreements completed by colleagues in the absence of the Store Manager to ensure company and FCA processes have been adhered to.
Complete the store open and close process in the absence of the Store Manager.
Providing excellent customer service at all times and building strong customer relationships
Following the BrightHouse sales process, ensuring full customer understanding and accuracy of completed agreements
Performing credit checks
Arranging the delivery of products and booking product services
Generating new business over the telephone and in-store
Resolving in-store customer complaints and referring to management when appropriate
Processing customer payments
Passionate about the making sure our customers have a positive experience when they are in store.
Role model to other colleagues.
Strong Sales with the ability to communicate well with both colleagues and customers.
Able to demonstrate effective sales technique.
Able to demonstrate a good standard of numeracy and literacy.
A proven track record of consistent strong commercial performance within retail.
PC literate (competent using Excel, etc)
We look forward to receiving your application!
Previous experience within a Retail environment
Experience of working in a regulated environment
Previous experience or knowledge of debt management or collections