Account Manager
Oath Inc
London Midcity Place, UK
39d ago

Oath, a subsidiary of Verizon, is a values-led company committed to building brands people love. We reach over one billion people around the world with a dynamic house of 50+ media and technology brands.

A global leader in digital and mobile, Oath is shaping the future of media.

Responsible for the day to day management of customers across Oath’s owned and operated sites, Oath’s network businesses Advertising.

com, ONE : Display and AolOn and Microsoft Advertising properties MSN, Outlook Xbox, Skype, Mobile.

Extracting the highest value possible from the portfolio of booked campaigns whilst delivering against customer objectives.

The role owner will provide the highest levels of customer service resulting in the flawless execution of their campaigns against the critical success factors of the client.

This role requires a high degree of customer focus, standards of communication, numerical analysis and multi-tasking.

Key Role Accountabilities :

  • Developing and maintaining excellent customer relations, acting as a point of contact for existing customers both direct and via media agencies and agency trading desks.
  • Media forecasting, budget management, planning, booking and reconciling of digital media campaigns
  • Overseeing campaign trafficking and delivery for your clients.
  • Ongoing Campaign Management for live campaigns ensuring campaigns are meeting contractual obligations; reviewing campaign performance metrics mid-
  • flight and making optimisation recommendations to the customer in partnership with sales reps; Acting as first point of contact for any troubleshooting resolving tier 1 issues and escalating tier 2 issues to the appropriate internal contact.

  • Providing mid and post campaign customer service encompassing reporting, analysis and insights, recommendations for resell / up sell based on customer needs, presenting this back to the client.
  • Qualifications

  • Working with the internal account team to identify opportunities with existing and potential clients. Assisting with RFPs where appropriate.
  • A degree or equivalent professional experience
  • Previous experience working in a client facing role in a fast paced environment with frequent pressure to prioritise work and meet deadlines.
  • Excellent attention to detail
  • Proven track record in report extraction & analysis
  • Excellent interpersonal and communication skills
  • Intermediate level Excel & Powerpoint
  • Intrigued by the digital industry and willingness to learn, understanding of programmatic landscape preferable
  • Ability to work within a team environment as well as independently.
  • Oath is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.

    Oath is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment.

    Please let us know if you need a reasonable accommodation to apply for a job or participate in the application process.

    Currently work for Oath? Please apply on our internal career site.

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