Client Services Manager
Itiviti Group AB
London
1d ago

Role summary

The Client Service Manager (supporting SSEOMS) acts as the primary point of contact for all hosted / managed clients, ensures level 1 and 2 support and coordinates product releases to the clients.

The Client Services Manager strongly contributes to the client relationship and the overall client satisfaction.

Responsibilities

  • Be the first point of contact for our managed clients and an entry point for : support, implementation, change requests, account tracking, etc....
  • Ensure rigorous management of allocated accounts : create, manage and follow up tickets, assign requests to the right person (technical experts, product team, business analyst, sales, etc.
  • and qualify them properly

  • Ensure customer satisfaction and identify areas for continuous improvement of our services
  • Operational management : organize quarterly account reviews, on-site visits, etc
  • Promote new features, new products, latest updates to our customers
  • Enforcement of the Service Level Agreement
  • Your profile

  • Expertise on Bloomberg EMS & OMS systems
  • Degree in Computer Science or Information Systems
  • Client Management skills
  • Autonomy
  • Ability to communicate at any level (traders, top management, project management, providers, etc.)
  • Excellent stamina and emotional stability, ability to work under pressure
  • Excellent communication and presentation skills
  • Functional Skills front office (trading tools, market connectivity, etc.) appreciated
  • Benefits

  • Be part of a young and energetic team
  • Be surrounded by technical excellence
  • Challenging and fast-paced environment
  • Multiple career paths and personal evolution
  • Opportunity to travel the world
  • Apply
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