The Client Service Manager (supporting SSEOMS) acts as the primary point of contact for all hosted / managed clients, ensures level 1 and 2 support and coordinates product releases to the clients.
The Client Services Manager strongly contributes to the client relationship and the overall client satisfaction.
Be the first point of contact for our managed clients and an entry point for : support, implementation, change requests, account tracking, etc....
Ensure rigorous management of allocated accounts : create, manage and follow up tickets, assign requests to the right person (technical experts, product team, business analyst, sales, etc.
and qualify them properly
Ensure customer satisfaction and identify areas for continuous improvement of our services
Operational management : organize quarterly account reviews, on-site visits, etc
Promote new features, new products, latest updates to our customers
Enforcement of the Service Level Agreement
Expertise on Bloomberg EMS & OMS systems
Degree in Computer Science or Information Systems
Client Management skills
Ability to communicate at any level (traders, top management, project management, providers, etc.)
Excellent stamina and emotional stability, ability to work under pressure
Excellent communication and presentation skills
Functional Skills front office (trading tools, market connectivity, etc.) appreciated
Be part of a young and energetic team
Be surrounded by technical excellence
Challenging and fast-paced environment
Multiple career paths and personal evolution
Opportunity to travel the world