Programme Delivery Manager
Global Support Centre (Kings Place), London , GBR
19h ago

We are looking for an experienced candidate for the position of Programme Delivery Manager. Travelex is embarking on a strategic program in a next-

generation omni-commerce platform to help Travelex evolve into customer centric and a multi-product / multi-channel company.

As the Programme Delivery Manager reporting into the Global Head of Channels you will be directly responsible for building a new operating model at Travelex people, process and technology, manage the day to day execution / administration of the programme, ensuring it sets and maintains a gold standard in programme delivery and end-

to-end governance. This role is strategic as well as hands-on. Ideal candidate is someone who is experienced, creative and has a passion to change the world by building great products.

What will you be doing in this role?

  • Plan, build and manage the entire program delivery lifecycle including Program Operating Model, Program Governance Model, Program Execution Model (bi-
  • weekly sprints), Integrated overall plan, cost and status tracking / reporting, RACI, Stakeholder Engagement Plan, Communication Plan and RAID.

  • Setup required work streams and verify the resources required for delivery, as listed in the business case; and confirm time estimates.
  • Secure the project resources within the supporting functions and manage their ongoing participation in the project.

  • Leverage and apply expertise in regards to Change Management to implement transformational projects working closely with product and process change functions at Travelex.
  • Responsible for identifying critical path and dependency map. Manage dependencies by working closely with the corresponding project / program managers to avoid any slippage.
  • Ensure the responsibilities of the resources involved in the project are clearly understood and agreed to - including the vendor, business stakeholders, and Data Platform project team members.
  • Assigns actions, and monitors project work to ensure that progress is within expected guidelines and is completed on time and within budget.
  • Proactively resolve and escalate risks and issues where necessary that are blocking successful project delivery.
  • Mentor and provide expertise to other project team members, in line with the programme’s culture of excellence, transparency and positive collaboration.
  • Ensure programme level actions are documented by team members in the programme RAID log, track progress and manage slippage with action owners.
  • Document programme level issues and actively work with the stakeholders on resolutions.
  • Manage the decision log both decisions required and decisions taken. Highlight any decision that might take the programme off the critical path.
  • Identifies, tracks, monitors, communicates and resolves project-related risks, issues, scope changes, variances and contingencies that may arise during the implementation of the project.
  • Maintains an audit trail of project deliverables, including change control, reviews and approvals.
  • To set you up for success you will bring with you

  • Experience in delivery of technology projects and in SaaS technology projects with at least one instance of delivery of a similar project in a Fortune 500 company, working closely with trading organization on the delivery of customer facing solutions.
  • Strong Agile and Waterfall execution.
  • Experience in managing 3rd party suppliers contract review, vendor relationship, holding vendors to account for delivery etc.
  • Experienced in managing off shore teams, particularly India. Willing to spend at least 50% of program time in Mumbai.
  • Develop and maintain constructive relationships with senior stakeholders.
  • Must be flexible and willing to undertake a wide variety of tasks, be able to work under pressure and to deadlines.
  • Be able and willing to challenge upwards, proactively and constructively.
  • Demonstrable experience in RAIDD management, reporting, budget management, project administration (minutes, meeting management etc)
  • Adaptive to changing business needs.
  • Why we do what we do

    At Travelex we are obsessively customer focused and our ambition is to keep Travelex at the cutting edge in money transfer, foreign exchange and payment solutions.

    Our commitment to innovation has never been greater, with the development of a number of digital-first, greenfield products and services.

    Customer centricity and digital are at the heart of our business strategy. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-

    border e-commerce and international payments.

    We look forward to hearing from you!

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