Senior Risk Operations Manager
GoCardless Ltd
London, GB
4d ago

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Senior Risk Operations Manager

at GoCardless (View all jobs) London Office

Lead the risk team at a cutting-edge, dynamic and high growth fintech company.

GoCardless processes billions in payments each year. Tens of thousands of businesses across the UK and beyond rely on us to handle their payments, and hundreds more sign up every week.

As we look to the future, those businesses will be larger, more demanding, and present in multiple countries - and so will we.

The risk team must ensure that GoCardless adopts, implements and maintains innovative and appropriate risk processes and controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care.

The Senior Risk Operations Manager will lead GoCardless’ risk mitigation strategies and oversee, assess and communicate business risk.

You’ll be responsible for our risk management framework, ensuring risk policies are being adhered to and consistent with regulatory and industry standards and also leading our talented risk team.

A typical day will include :

  • Collaborating with the Director of Operations to determine a fraud prevention and underwriting strategy that will enable GoCardless to mitigate loss and financial risk, as well as minimise its financial exposure and liability
  • Monitoring the performance of the fraud prevention system, including the setting of alerting rules and models and analysis and reporting of key metrics and other relevant data
  • Managing the operational relationship with the product and technology teams and contributing to the product roadmap
  • Acting as the principal point of contact / SME for all Risk matters (internal and external)
  • Leading the risk team and ensuring they are effectively trained in the use, maintenance and monitoring of the fraud prevention system
  • Defining and analysing data trends, key metrics and financial risk patterns, in order to continually improve fraud prevention services
  • Ensuring internal and external fraud prevention / underwriting documentation is relevant and regularly updated
  • What we're looking for :

  • Previous experience managing internal risk within a high growth environment
  • In-depth knowledge and experience of merchant risk management and underwriting
  • Excellent documentation, report writing and presentation skills
  • Strong analytical, investigative and problem-solving skills with an ability to work in a team setting
  • Ability to think logically and process information with a high degree of accuracy
  • Proactive work ethic, with the ability to deliver results and meet challenging deadlines.
  • Ideally, you’d have previous experience in the payments industry, of using multiple automated risk and resolution systems
  • Experience of delivering training material is highly desirable
  • Interested? Our team comes from a variety of backgrounds and we embrace diversity so

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