Ten Group are the global leader in quality lifestyle and travel concierge services. Growing at over 35% pa, the business has recently completed a successful AIM IPO, raising over £25 million to invest into the company, with a market capitalisation of £120 million.
The business presently generates net revenues of over £35 million, with ambitious growth targets for the coming financial years.
Tens of millions of wealthy people can now use Ten Group’s services via corporate schemes and a much smaller private membership network.
Providing services from a 20-strong global office network, Ten have the model, team, platform, investment and ambitions to become the world’s largest and most trusted service.
There is little doubt that they will become one of the iconic businesses of the next decade.
To learn more about Ten Group’s culture and mission, a short video summary can be viewed . For a detailed, investor-focused description (including explanations of Ten’s unique digital product and customer analytics offering) please click .
A key driver for Ten’s growth in 2018 and beyond is expansion into new geographies and verticals. Ten will be launching a new business unit focusing upon the delivery of a high-
impact employee benefits product. Via the Ten concierge service, the offering will supercharge staff retention and workforce productivity for corporate clients who typically employ a highly-
paid workforce (e.g. financial services, technology, professional services etc.), while also providing their employees with access to exclusive retail and services discounts.
As part of this exciting new venture, Ten is looking for a Partnership Manager to l drive and develop supplier negotiations across various industries, identifying relevant brands negotiating rates, employee benefits and offers, building superb working relationships for our Employee Benefits clients and their employees.
You will take a professional approach in all written and verbal communications especially when dealing with suppliers and member redemption requests.
To support the team in ensuring that greatest possible awareness across Ten’s global offices, ensuring Lifestyle Managers have an excellent knowledge of your suppliers and are making the most effective possible use of them while following all the administrative procedures that you set up.
Your enthusiasm and drive to generate and negotiate new and relevant benefits and offers will mean you are always up to date with what competitors are delivering and are also aware of market trends.
To be eager to develop knowledge globally based on where TEN is growing or regions that corporate customers require.
You will always be thinking ahead, being innovative and creative with identifying new ideas and suppliers ensuring that you are playing an active part in developing our global benefits and offers strategy.
Ensure the best possible supplier base is in place to enable us to continuously deliver on our customer’s requirements.
Develop and manage relationships with your specific contacts, to not only have in mind the delivery requirements of a benefit / offer for a corporate customer but to consider the impact on our concierge members needs.
To continuously maintain relationships with supplier during a benefit / offer period to ensure we are nurturing an ongoing relationship for any future partnerships.
To manage the customer redemption requests in a professional, courteous and timely manner.
Increase TENs brand awareness in delivering member benefits and offers so that we maintain a significant point of difference and competitive advantage to retain existing contracts and support winning new business.
Full responsibility for the contracts and relationships with your suppliers.
To monitor performance of partnered suppliers and ensure they delivering a consistently high quality service.
Monitor redemption and demand of a product / service to understand the customer base you are delivering to. Based on this continued understanding make improvements to benefits / offers presented to the client and their employees.
To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market.
A product, sales or commercial management role that has experience in procuring benefits and offers, contract management and negotiation.
The ability to work to pre agreed targets and spot when strategy change is required to ensure targets are achieved.
A broad knowledge of the key suppliers in the Employee Benefits industry in the UK.
Can demonstrate a direct influence on significant revenue growth achieved through your own programme of product development and supplier procurement.
Can demonstrate experience of working within a customer-lead industry ideally in a customer facing role and strives to continuously deliver excellent customer service.
Proven track record of delivering sales growth as a result of your procurement and product management efforts.
Natural commercial drive and innovation, always seeking new opportunities with suppliers and creativity with the procurement of benefits / offers produced.
A natural networker industry with a great list of contacts and existing relationships.
A passion for working in a business that places customer service at their core as well as commercial success.
A natural communicator who always takes the time to keep their team and colleagues informed and up to date but does not overload them with too much information, always considers the best way to tailor communication to different individuals rather than robotically forwarding emails and reports
Great people skills; you can demonstrate the ability to influence and persuade seniors and colleagues in other departments, and will be recognised as a helpful, supportive and effective colleague particularly during busy or high pressure periods for the business.
We think you’d love working here because :
We make decisions, we move quickly, and we get the job done
We combine the best of both worlds we have a start-up culture, but the stability and backing that comes with being a well-
established, successful business with a 20-year track record
There are realistic progression opportunities we’re growing quickly
We’ve assembled a three-part package to attract the very best talent :
A competitive salary
A competitive benefits package including extra holidays (+5 after Y1, +3 in Y3, month-long paid sabbaticals after Y5 etc), a bonus for some roles, employer-
contributed pension, discounted gym membership, etc
An outstanding perks program too : we work with the very best brands in the world and our employee perks are taken directly from the types of things we do for clients including exclusive discounts, treats, access to gigs, invites to dinners, social events, industry employee rates at hotels / for flights, freebies, money-
can’t-buy experiences, etc