MS Dynamics NAV Support Analyst; Dynamics NAV, 1st / 2nd Line Support, ERP
TechNET IT Recruitment
London, GB
11d ago

Description

I am currently seeking an MS Dynamics NAV Support Specialist for a job opportunity with my client in Central London.

My client is a market leading online retailer within the fashion / beauty sector. The purpose of this role is to provide support to users of the client’s MS Dynamics NAV System.

Through engaging with business owners, users and developers; you will be the go-to person for all MS Dynamics NAV support queries.

Duties and Responsibilities :

  • 1st & 2ndline support to MS Dynamics NAV users within the business
  • Day-to-day coordination of the NAV Support board from ticket receipt to resolution
  • Responsible for troubleshooting support tickets and escalating them where appropriate
  • Track progress of all open tickets in Zendesk through to closure, ensuring all stakeholders receive feedback accordingly
  • Conduct Zendesk task housekeeping
  • Carry out internal testing prior to new releases (once a week)
  • Ensure all NAV development is completed and signed off in line with the control process
  • ERP release coordination and business communication in collaboration with ERP Developers and Line Manager
  • Conduct regular system spot checks and oversight of MS Dynamics NAV, monitoring feeds and errors for performance issues
  • Liaise with 3rd party suppliers providing support (TNP) and coordinate license requirements
  • Provide MS Dynamics NAV inductions to new starters and ongoing bespoke training
  • Key Skills / Requirments

  • Experience of working with MS Dynamics NAV and core module
  • Experienced in providing 1st and 2nd Line Support
  • Track record of maintaining and supporting ERP systems
  • Understanding of Jet Reports
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