The VP of Customer Success will report to the Senior VP of Customer Success and will be responsible for developing and implementing a strategy across EMEA to improve Pega’s customer experience delivery.
This individual will engage the organisation to improve customer understanding and ensure the organisation is making business decisions around customer needs, persistently and continuously improve program delivery, facilitate working together across organisational silos instead of separately within them, and ensure that Pega demonstrates as a system of shared values and behaviors around delivering great customer experiences.
This is a supervisory position.
In this role, you will :
As a change agent, the CS VP partners with organisational leaders to :
Pega Offers :
The Person :
You are a proven senior leader with experience establishing a Customer Success organisation, leveraging internal and external resources effectively and efficiently to ensure mutual success for your company, your client, and your client’s customers.
Your Customer Success team constantly overachieves and exceeds their charter. Likewise, through internal collaboration, you actively contribute to the success of other customer facing functions, including sales, professional services and support.
Your background includes sales, business development, professional services, or support or a combination of these. You have a track record of earning a trusted adviser status with clients and understand that in today’s changing software business model, every customer contact is a pre-sales interaction.
Required Qualifications :