Ralph Lauren Corporation (NYSE : RL) is a global leader in the design, marketing and distribution of premium lifestyle products in four categories : apparel, home, accessories and fragrances.
For 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.
The Company's brand names, which include Ralph Lauren Purple Label, Ralph Lauren Collection, Double RL, Polo Ralph Lauren, Polo Ralph Lauren Children’s, Ralph Lauren Home, Lauren Ralph Lauren, RLX, American Living, Chaps and Club Monaco, constitute one of the world's most widely recognized families of consumer brands.
This role’s primary function is to bridge the Wholesale Customer Service and Credit Control Departments to help clear the debit note backlog and support updating the RL dispute management tool so that is it 100% accurate.
This role will also establish a Standard Operating Procedure between the UK Credit Control and UK Wholesale Customer Service teams for debit note management going forward so that KPIs are maintained.
Essential Duties & Responsibilities
Review Remittance Daily Check for new deductions and verify complaint debit note has come in to shared inbox Chase Customer Accounts Team for any debits copies not received Check if there is a credit against the debit in system and reconcile or follow us as necessary Spot check the debit-
categorise the debit in Dispute Management, check information is complete (rtv number, compliance back up information, is this a mark down contribution, request PODs), go back to customer with any missing info requests / follow up, save correspondence in dispute management Chase or refuse any incomplete debits with letter, and follow up in next payment in accordance with KPIS If all is complete / correct Dispute is assigned to correct CS account manager Support CS person to investigate, and either credit , or reject and send rejection letter to the customer, update progress in dispute management Mark as rejected in dispute management Raise any difference in credit to debit, note in dispute management and to customer service Red flag any large debits over 10K to CS as soon as they arrive Build relationships with Finance teams at customers Monthly review with CS / CC & Directors on progress / ledger Develop and maintain Dispute Process Management process Support with LRD project Additional adhoc support to the Wholesale CS Team (as required)
Experience, Skills & Knowledge
Reconciliation and Ledger Management Strong Microsoft Excel Experience developing relationships with customer Accounts Departments Problem solver Understanding of product order to payment process.
Self starter SAP desired but not essential Ability to work both independently and in a team