Senior Service Advisor
Pendragon Careers
Stratstone, GB
11d ago
Job Advert Header :
  • Stratstone
  • Stratstone
  • Stratstone is the UK s leading luxury automotive retailer for both new and used prestige and premium cars. We aim to deliver a great experience for every customer, every time they visit our retailers.

    We want our customers to have the best buying experience possible and all Stratstone team members have the same ambition to deliver outstanding customer service.

    This is rewarded with excellent benefits, training and internal career development opportunities.

    Technical Advisor

    Do you thrive off delivering industry-leading standards of customer care and satisfaction? If so, you need to join the team as a Technical Advisor!

    In this role as a Technical Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience, so recent / current experience within a customer service role would be helpful, either from hospitability, retail or contact centre type environments.

    Have a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet we don’t mind!

    For this role it is essential that you hold a full UK drivers licence.

    What does the role involve?

  • Use our in-house system to check the customers vehicle in
  • Work closely with the workshop controller by passing them the jobs that need to be completed by the technician team
  • Send Vehicle Health Check (VHC) videos to customers, whilst checking the customers response for work to be carried out on their car
  • Organisation of the pre-pick of parts for the work to be carried out
  • Accurately invoice for work carried out
  • What do you need to succeed in this role?

  • Full UK drivers licence
  • Background in customer service, with a passion for the automotive industry, products and brands
  • Great organisation, attention to detail and admin skills also experience of using computer systems is essential
  • Be comfortable in fast-paced working environment
  • Able to maintain customer service levels whilst meeting KPI’s and deadlines
  • We offer fantastic development programmes for all team members who are committed and want to progress and fast track their career within an exciting and fast-

    paced industry. Alongside that, we have fantastic benefits including 22 days holiday and a wide variety of discounts.

    This is a great place to realise your potential and unlock you career, hit the apply button and join us today!

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