Area Manager
TC Facilities Management
Birmingham
1d ago

About The Role

TC Facilities Management are recruiting for an Area Manager to join our team, working across multiple locations, managing the cleaning of the sites. Major Accountabilities :

  • To demonstrate the TC values and lead by example at all times.
  • Carry out structured site visits that ensure specifications are met and customer expectations are positively managed thus building an honest and open working relationship with the customer that encourages partnership and effective resolution of issues
  • Ensure effective team-working through structured meeting disciplines allowing for business reviews and clear communication cascades
  • Manage In-Store Managers to ensure they meet all budgetary and performance targets
  • Coach, develop and mentor all direct reports to deliver brilliant service standards, ensuring all understand their roles, responsibilities and what is expected of them
  • Manage, deliver and review weekly hours budget, business measures and KPI data
  • Review audits and take necessary actions to turnaround underperforming areas. Where required, complete and upload the audit in accordance with Company policy
  • Complete and submit all necessary paperwork accurately and on time ensuring sign off where required of completed tasks
  • Ensure the on-site teams have sufficient working equipment, machinery and product to deliver their roles
  • Provide cover and support within the region as required
  • Manage and oversee the training and development for all staff within my region
  • Recruit internal and external talent for In-Store Manager positions and provide endorsement for site recruitment ensuring adherence to Company recruitment processes and standards
  • Ensure colleagues are trained in and adhere to all necessary legal compliance
  • Carry out regular performance reviews with all direct reports
  • Identify ways to motivate colleagues and increase loyalty
  • Adhere to all company processes, policies and procedures
  • Benefits : Company carPensionPrivate health insuranceYearly performance related bonus

    Role requirements :

  • Previous customer service delivery experience
  • Remote management experience
  • Sound knowledge of Health and Safety and COSHH legislation
  • Excellent communication skills, both written and verbal
  • Able to work with KPI’s
  • Full and clean driving licence
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