Customer Call Centre - Glasgow
Pertemps TM
Glasgow,Scotland,UK
2d ago

Glasgow Flex Days - Customer Service Advisors

Pertemps are working in partnership with one of the largest banks in the UK. So if you've got experience in Customer Services or would like a career within the bank, we'd love to speak with you.

Location : Glasgow City Centre - 1 Atlantic Quay, 1 Robertson St, Glasgow G2 8JB

Pay Rate : £10.11 per hour

Start date : Nov 2021

Duration : 6 month ongoing temporary to permanent opportunity

Shift Pattern

Full time 35 hours per week - Flexible Mixed days shift pattern.

Business operational hours - 08 : 00 - 19 : 00- Monday to Sunday

5 working days per week.

Shifts - 08 : 00-16 : 00, 09 : 00-17 : 00, 10 : 00-18 : 00 & 11 : 00-19 : 00

You will know what your shift pattern is 8 weeks in advance

Key Responsibilities :

Business area - Retail Community Banking

  • Telephony role - Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.
  • Take ownership of customer problems solving them at first point of contact and escalate when required.
  • Administration work - Sending emails, Processing work, updating in-house systems and aftercare work.
  • Working in a team environment in an open plan office.
  • Experience Required :

  • Experience working in a Customer Service environment either over the phone or face to face
  • Excellent Communication skills - Written and Oral - Ability to build rapport with individuals at all levels
  • Customer focused and a proven track record in delivering excellent customer service
  • If you are successful must be able to pass vetting checks which include a CREDIT CHECK and DISCLOSURE SCOTLAND check.

    If you are interested please apply ASAP with your up to date CV if you have the required skills and experience we will give you a call to go over the process in more detail, alternatively please send your CV directly to sarah.ohara pertemps.co.uk

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