Regional Account Manager - GCC
Tech Data
Bracknell, United Kingdom
5d ago

Maternity Cover (12 months)

Do you enjoy Account Management? Do you feel you have the ability to build credible and long standing relationships? Are you able to work with SLA’s and manage customer expectations?

Job Purpose :

Effectively manage the strategic customer relationships on a day to day basis and acts as the senior escalation point for service related issues, ensuring Tech Data fully meets the required Service Level Agreements (SLA’s).

Within this role you will be responsible for :

Managing and maintaining working relationships both internally and externally

Monitoring all processes between customers and Tech Data to ensure they remain in line with any SLA, striving for continual improvement at all times.

Driving effective communication between customers and Tech Data internal departments on any process or system change as and when required.

  • Managing SLAs;
  • Ensuring SLA reports are gathered, analyzed and delivered to customers

    Escalating service level issues to internal stakeholders

    Facilitating operational reviews (monthly calls & quarterly face to face)

    Supporting all internal data systems in order to maintain data integrity, and improve processes and service levels with customers.

    Ensuring that the defined operational processes are adhered to by the operations team

    To be successful you will have the following skills and experience :

    Ability to analyze and resolve complex issues and problems in a timely and effective manner

    Willingness to embrace change

    Excellent communication skills at all levels of the business (verbal, written and face-to-face)

    Proactive account management skills - relationship building both internally and externally

    Strong influencing skills

    Previous service delivery management experience would be desirable

    Able to work independently with minimum supervision.

    Understands Sales and Operations Processes

    Experience of working with a CRM system

    Process driven & result orientated

    Intermediate Excel skills

    Experience of working with SAP would be desirable

    What’s in it for you :

    As part of a Global Business Unit you will be directly involved with worldwide organizations, ensuring that Tech Data remains the Distributor of choice.

    This role will enable you to showcase your influencing and organizational skills, whilst striving to make customer satisfaction your priority.

    Cultural Competency Requirements :

  • Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
  • Join our team to connect the world with the power of technology!

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