Customer Research Analyst
Waracle
Dundee, UKM, GB
3d ago

Waracle has an exciting position for an inquisitive and analytical minded professional to support our growing research & insights function.

Waracle is already an industry leading team delivering digital solutions that transform how we live, work and play. We’ll not hide from the fact we have exciting growth plans and this has been recognised with our recent inclusion in The Sunday Times Tech Track 100, listing the UK’s fastest growing tech companies.

It’s an amazing time to join our team and you’ll be supported by a rapidly growing team of experienced specialists in design research, UX, UI, Scrum, product, data and cyber security , alongside developers specialising in native, hybrid and web technologies .

To achieve our bold vision of becoming Europe's biggest mobile app developer, a brand new role has become available that aligns with the needs of our Insight delivery plan and Insight team accountabilities.

As an Insights Analyst, you’ll be responsible for helping to gather, review and interpret data from a variety of sources to inform our commercial department on the best strategies for growth.

You’ll love interrogating multiple sources of information, be that primary or secondary, publicly available or 1st party.

Furthermore, as an inquisitive and analytical thinker, you’ll like digging into the details of what makes industries and markets tick.

You’ll likely have some experience in compiling, synthesising and generating novel insights, whether that’s in another role or in the academic world.

Similarly, this role will best suit someone who enjoys variety and a fast-paced environment. In a day, you could be conducting desk research on competitor activity, supporting new business proposals with market insights, cataloguing research into easy to find libraries, or supporting our marketing team to delight our audiences with relevant and useful content.

Through both in-house training and mentoring by senior colleagues, you will broaden and increase your skill set. Therefore, experience is not explicitly required, it’s more important you have a positive mindset and pragmatic attitude.

Responsibilities

Gather, review and interpret data from a variety of sources (primary, secondary, academic, news, etc.)

Translate research findings into well-written reports and impactful presentations with a coherent narrative

Compile, synthesise and distribute data from a multitude of sources supporting the creation of insights on our prospective markets and clients

Working closely across multiple departments and building relationships with key stakeholders

Support research, monitoring and collation of competitor activity to develop an ongoing view of threats and opportunities

Support sales developing proposals for new business and with sales materials

Disseminate results from research to inform creation of novel types of content; blogs, audio, video, webinars, etc.

Contribute to content creation in collaboration with other team members

Support development of internal libraries and resource centres for cataloguing research enabling all stakeholders easy access to insights generated

Strong communicator - a proficient storyteller, being able to see through large and varied information sources and convey clear, compelling messages

Collaborative strong interpersonal skills and the ability to foster cross-team collaboration in order to achieve outcomes

Problem solver capacity to get to the heart of issues and look to multiple sources to come up with pragmatic solutions

High level analytical skills

An entrepreneurial spirit and curious nature

Ability to read, analyse and interpret data and understand and communicate

complex and diverse information, and effectively present information

Strong commercial acumen

Excellent writing, editing, and grammatical skills and experience developing content for a variety of audiences

  • Strong project management skills, with the ability to work on multiple projects at once, meet tight deadlines, and manage regularly shifting priorities
  • Collaborative strong interpersonal skills and the ability to foster cross-team collaboration in order to achieve outcomes

    Problem solver capacity to get to the heart of issues and look to multiple sources to come up with pragmatic solutions

    High level analytical skills

    An entrepreneurial spirit and curious nature

    Ability to read, analyse and interpret data and understand and communicate

    complex and diverse information, and effectively present information

    Strong commercial acumen

    Excellent writing, editing, and grammatical skills and experience developing content for a variety of audiences

    Strong project management skills, with the ability to work on multiple projects at once, meet tight deadlines, and manage regularly shifting priorities

    Desirable skills :

    You have prior experience within a similar role

    An understanding of the Fintech or Digital Health markets

    Experience within a digital / mobile agency, technology specialists company

    As a permanent member of staff the benefits you can expect at Waracle include :

    Pension

    Holidays 31 days per year and a day off on your birthday.

    Medicash cover

    Enhanced maternity cover

    Enhanced paternity cover

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