Security IT Systems Operations Analyst

Wilson James

Milton Keynes

5d ago

Main Responsibilities :

Responsible for the incident management of both the ClientHead Office and Retail Estates as a result of alarm activations.

The first port of call for all internal and external escalation.

Respond to all alarms and customer calls within strict target guidelines.

Respond quickly to customer requests for information and action.

Ability to write accurate and comprehensive incident reports

What we can offer you :

£12.46 per hour

Dedicated Relief - 120 guaranteed hours per month covering approximately 13 shifts working 9-hour days - flexibility is important to cover team members holidays and rest days if required

Annual leave of 5.6 weeks per year

Life assurance scheme

Company sick pay

Pension Scheme

Access to an industry leading Employee Benefits Platform offering lifestyle savings and discounts on most high street retailers, a Reward and Recognition programme

The opportunity to develop your security career with access to training and development programmes

Employee Assistance Programme that provides a health and wellbeing support service

As an employer of choice, we focus on wellbeing, training, and career progression

Employee Referral Scheme

Essential Skills

Call centre experience

Deliver excellent customer service

Basic IT Skills

Preferable Skills

Alarm Receiving Centre (ARC) experience

About Wilson James

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