IT Technical Service Delivery Manager
JN Bentley
Skipton, North Yorkshire, UK
1d ago

Job Description

MMBC is a region of Mott MacDonald, offering our clients full feasibility, design and construction services throughout the UK.

JN Bentley are successfully working alongside companies such as; National Grid, Rolls Royce, Yorkshire Water, Welsh Water, Severn Trent Water, Anglian Water, Environment Agency, United Utilities, Northumbrian Water and the Coal authority which has allowed us to progress as a leader in the construction and civil engineering sectors whilst developing and maintaining an excellent reputation with our clients.

We are looking for an IT Technical Service Delivery Manger to join our expanding team.

It is a hands-on technical and operational leadership role accountable for leading the Service Delivery and technical team.

The role will coordinate, plan, manage and ensure the delivery of quality and measurable end-to-end IT infrastructure, end user computing and operational support.

In the role, you will :

  • Leading the service delivery and small technical team, ensuring the team’s processes and tasks are carried out efficiently and to a high standard of quality
  • Provide service expertise and be the technical escalation point within the Service Delivery team on support and technical matters
  • Mentor and coach staff to maximise individual and team development, growth, competence and succession
  • Oversee the service to customers to ensure effective service delivery and service levels are met for timely response and quality resolution of problems
  • Constantly monitor and document recommendations formally via service delivery plan including SLAs
  • Maintain documentation and work with the IT leadership team on strategies, processes and procedures
  • Have hands on input and lead technical infrastructure projects / tasks
  • Ensure accurate inventory tracking, licensing and asset management
  • Develop, generate and analyse operational and service performance reports and share with the IT leadership team
  • Maintain the 2-way relationships with key business stakeholders and IT leadership

    Candidate Specification

    You will be required to have the following qualifications, skills and experience :

  • Excellent written and verbal communication skills
  • You will be ITIL certified with first-hand experience working with and improving process
  • Extensive experience within IT, with a minimum of experience gained in IT Service Delivery Management
  • Strong hands-on technical support experience of Active Directory, Windows client and Server OS, Group Policies, Domain Services (such as Print, DHCP, DNS), SQL Server, Hyper-V, Veeam, cloud services, construction sector software applications and network connectivity LAN / WAN (Cisco / Meraki)
  • Ability to collaborate, establish and maintain a strong professional relationship with team members, department contacts and vendors
  • Ability to multi-task in a fast-paced environment is necessary
  • Strong customer service, project management, and quality control skills
  • In addition, the following skills / experience would be desirable :

  • Educated to degree level in a relevant IT subject matter
  • About JN Bentley

    JN Bentley part of the global engineering consultancy Mott MacDonald is a leading civil engineering and construction company, delivering design-and-build projects with clients in the water sector and beyond, across the UK.

    We directly employ over 1,300 people across 9 office locations and hundreds of construction sites nationwide. We have a turnover in excess of £300 million, delivered by our water utilities design and build business Mott MacDonald Bentley (MMB), our environmental design and build business Jeremy Benn Associates-Bentley (JBA-B) and directly by JN Bentley.

    At JN Bentley we believe that when we care about what we do, we do it better. Because we care about our people - keeping them safe, making sure they are happy, enjoy coming to work and feel valued - we are committed to creating a fun workplace, where people have a voice, are safe, reach their potential and prosper, and where the rewards are shared.

    Equality, diversity and inclusion

    JN Bentley Ltd is an equal opportunity employer and welcomes applications from all sectors of the community. We promote an open and transparent culture and a workplace where everyone feels included and is treated fairly and with respect.

    Agile working

    We are committed to providing a flexible and agile working environment that supports both our employees and the needs of the business.

    This role is likely to be predominantly home based, with opportunity for some office working.

    Job category (multi-select)

    Diana Collington

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