Permanent - 42 hours per week
Are you looking for a challenging and rewarding role where you are able to support people every day and provide a safe environment for them to feel safe and comfortable?
Do you enjoy working in an environment where every shift is different to the next? Then this could be the role for you.
You will be working as part of the night team to provide support to our homeless clients. You will love helping others by being on hand when they need you.
Your primary role will be to keep our service and the people that use it, safe. Your positive attitude towards your work and others will help to contribute to a great working environment.
You will have a calm and personable manner and be able to handle potentially difficult situations.
Our night workers will usually work a 12 hour (waking) shift between 8pm and 8am, on a four night on, four night off rota.
Although these are long shifts, you will get four days off after, which can provide a great work life balance.
Day in the life of a Night worker :
Be the first welcoming friendly face for people coming into the service
Provide informal support to clients and be a listening ear
Respond to incoming calls
Manage clients and their visitors within the building and any associated safety issues. Deal with any incidents that may arise and contact external services when necessary
Monitor the service and surrounding areas that are covered by CCTV
Carry out regular visual checks / fire checks on the interior and exterior of the buildings and car park, noting defects during the handover or via the communications book
Perform any other checks or tasks as directed by staff, referring issues to relevant person
You will be extremely conscientious in areas such as safeguarding and lone working and follow the relevant procedures
Maintain clean and tidy communal areas
Provide detailed handovers to day staff, regarding client safety and support information
Work in accordance with Health and Safety regulations and policy and procedure
Attend supervision, appraisal and training as required to carry out the role
Provide basic First Aid assistance until help arrives Full training provided
Triage out of hours issues which may arise in services covered within the Core Homeless Contract and contact the on-call manager where applicable
Support your colleagues managing the night service, where required
We are a homeless housing association, offering supported accommodation in Hampshire, Berkshire and West Sussex for those who are homeless, vulnerable or in need of support.
We will provide you with a full and enjoyable training plan from the beginning of your journey with us. We are committed to ensuring that you have the tools and the knowledge necessary to do your job effectively.
Integrity Honesty and trust are central to integrity.
Resilience The capacity to adapt in the face of challenging circumstances whilst maintaining a stable mental wellbeing.
Empowering Given the right training and guidance people can make their own decisions in the workplace. We support clients to make informed life choices putting them in control of their futures.
Inclusive We positively welcome applications from people with lived experience of homelessness or of accessing support services.
Once successful for this role, you will need to provide an enhanced disclosure and barring service check.
Proactive Taking responsibility for your life and actions. We encourage you to take the initiative.
Attributes & Values
Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people.
Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.
Clear verbal and written English
Good IT and keyboard skills
Polite, assertive manner, ability to self -motivate
Passion for working in a client / customer facing role
Reference : 210NW161020
Closing Date : Thursday 29th October 2020 at 17 : 00