Senior System Analyst, Voice of Customer
At TUI, we never stop looking ahead, seeking new ways to listen and understand our customers and grow our business. We recognise the value of being in tune with our customers and the massive contribution this brings to creating a truly unique and differentiated customer experience and service.
We have embarked on an exciting, large scale digital transformation programme and as part of that are looking for a talented and dedicated person to join the Group Voice of Customer (VOC) programme in the TUI's international Group IT team.
We operate our Voice of Customer programme in partnership with Qualtrics to millions of TUI customers around the world. We are headquartered in Germany, with an international office network in London, Luton, Porto, Berlin and Hanover to mention a few.
This an excellent opportunity to join an international team of high-quality and innovative technical people, who are driving the development of compelling cloud-based, Software-as-a-Service (SAAS) customer feedback solutions to leapfrog TUIs capabilities in handling the Voice of Customer.
The aim is to enable a single platform for all our customer feedback needs and deliver an efficient and effective solution to manage customer feedback and reporting across all of TUI journeys and touchpoints.
We are responsible for embedding the customer in everything TUI does, ensuring seamless customer experience and data-based decision making.
You are invited to join this vital programme to implement the delivery of the new solution and standardising how TUI listens and understands their customers and takes action based on such insight.
What you will be doing
To have an impact, we need a technologically capable, dynamic, and enthusiastic team player, who is the driving force of implementing a new way of collecting and using customer feedback using a SAAS platform integrated with various TUI systems across the markets.
This role is responsible for the technical progress with the VOC programme development, testing and infrastructure across all markets.
You will be working with various international IT teams to deliver the new unified VOC system and to decommission existing ones.
As part of that, you will also ensure historical data is transferred over reliably and sensibly.
Key activities include :
You have a strong background in implementing Voice of Customer programmes from a technical perspective. You should have experience of development and testing with Qualtrics or other equivalent SAAS-based Voice of Customer technologies.
You are comfortable taking a hands-on approach to agile software-as-a-service delivery. We are looking for a blend of deep technical understanding coupled with the ability to manage various stakeholders around the world to deliver the new integrated platform to all source markets.
What we are looking for
Working within TUI group
TUI Travel’s vision is to make travel experiences special. To fulfil this vision, we never stop looking ahead, seeking new ways to delight our customers and grow our business.
We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.
TUI Group is the leading tourism business with over 67,000 employees across the world. The Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies, and much more.
At TUI, we have embarked on a journey of development towards a more digital, connected and integrated future. But we haven’t arrived there yet.
Join us now and shape the future of travel.
You can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.
Please visit our website for more information.