Sales Support Specialist
London, GB
1d ago

Primary Responsibilities :

  • Deliver exceptional customer-centric service and order management to internal & external customers
  • Own order management process from pre-order through delivery
  • Provide in-showroom coverage as needed and scheduled by the Showroom Manager
  • Assist Showroom Manager with operational duties in showroom as needed (receiving shipments, inventory transactions, send shipments)
  • Support the Showroom Sales Consultants in the sales efforts; quote / order entry; sample requests; processing and collecting payments
  • Proactively manage all new and existing open orders by working with order contacts to ensure delivery of products / orders arrive at the right time at the right place
  • Manage all communications between internal departments and external clients to ensure order accuracy, timely delivery and client satisfaction
  • Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client’s satisfaction
  • Work with freight companies to track delivery of shipments and coordinate seamless deliveries to meet client’s expectations;
  • making any necessary adjustments in accordance with the Freight Accommodations Guidelines

  • Complete order notes to maintain consistent communication of order status
  • Maintain requested delivery dates to meet client’s expectations and company guidelines
  • Submit requests for returns, Credit Memo, Transfer of Funds, or Refund of Funds on behalf of the Showroom Manager, Sales Consultant, or client, in accordance with company policy
  • Collect deposits or balance payments on orders; arranges balance due payment before shipment
  • Collect signed terms and conditions
  • Respond to client inquires in a timely and professional manner
  • Adhere to team guidelines and values
  • Other duties or projects around order and project management as assigned
  • Required Skills

    Required Skills / Experience :

  • 3+ years administrative or project management experience
  • Strong organizational skills
  • Ability to manage multiple tasks and priorities
  • Great communications skills, verbal and written
  • Tech savvy with proficiency in Microsoft office
  • Driven to exceed goals and client expectations
  • Travel required up to 10%
  • Art / Interior design or luxury retail / service experience preferred
  • Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military / veteran status, or any other status protected by federal or state law or local ordinance.

    We're looking for individuals who enjoy an entrepreneurial, collaborative, customer-centric environment.

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