The Senior Customer Account Specialist works to resolve complex customer issues with customer accounts of significant value to the company.
Partners with other internal departments to ensure all aspects of customer account administration, in both development and production phases are implemented.
Resolves complex customer issues and maintains customer accounts of significant value to the company
Partners with other internal departments to ensure all aspects of complex customer account administration, in both development and production phases are implemented
Ensures compliance with company procedures and contributes to the generation of new policies and / or the amendment of existing policies
Utilizes appropriate internal data base management tools to organize customer information
Acts as a trainer and mentor for other department members with respect to the administration of customer accounts
Develops and manages improvement plans in response to customer surveys and current trends
The primary duties of this job require administrative, non-manual work directly related to business operations involving responsibility for processes and policies of significance, evaluation of possible solutions and results of the work for which the employee is responsible and making recommendations and / or decisions accordingly using professional judgment.
Consistent exercise of independent judgment and discretion in matters of signif
Capable of providing expertise in resolving complex customer issues, interpreting customer order requirements and translating to company capabilities
Strong attention to detail, highly organized and ability to multitask
Able to problem solve issues of a more complex nature, using special knowledge to analyzes information and standard practices to make judgments
Excellent verbal and written communication skills; excellent interpersonal skills to drive tasks to completion
Proficient with Microsoft Applications and database management tools