Integrations & Monitoring Team Lead
Ted Baker
Gatwick Airport South
6d ago

Main responsibilities

  • Lead and support the team that supports, monitors and maintains Ted's IT monitoring and integration systems including Dynamics AX DIXF / AIF, Cegid (SQL), Mulesoft, Lingo, Dsco EDI, Business Process Automation tools, Logicmonitor and custom monitoring and alerting tools amongst others.
  • Enhance, through strong engagement with senior IT leaders, business stakeholders and supported by selected partners and tools, a complete and end to end monitoring and dashboarding solution, or set of solutions.
  • Own the timely and accurate operation of retail, concession, JV and other sales data integrations to tight SLAs ( polling ).
  • Work with other global IT teams to ensure this is achieved worldwide.

  • Represent IT in projects led by other IT teams, and occasionally lead IT projects.
  • Extensive scripting skills across Windows (VB, batch, PowerShell) and *nix shell scripts (Perl, bash), FTP and T-SQL.
  • Eye for detail : able to spot inconsistencies in large data sources and identify root cause of data issues, working with appropriate Business teams to resolve data quality issues and able to resolve issues arising due to integration / middleware / batch process fault.
  • Able to produce attractive, accurate and useful reports automatically using these and other skills.
  • Organise, standardise and procedurealise common IT tasks to a level where more junior IT administrators can support IT activities and respond to incidents outside of office hours and on a global basis.
  • Manage incidents, changes and support project implementations sometimes at unsociable hours.
  • Provide support for escalations and other needs in the absence of the Head of Global IT Services.
  • Manage a small and developing team of monitoring and integrations specialist.
  • Foster a culture of quality, documentation, planning and communication.
  • Support the team through appropriate training (in house / by example as well as professional).
  • Champion the evolution of the IT team into a mature, structured and well organised group of IT professionals.
  • Visibly support the IT Operations mission / strategy, overall IT vision and Ted's long term plans.
  • Build strong working relationships with own team and Ted's wider team, interfacing between IT and business needs as appropriate.
  • Work with partners that provide Ted with IT services, such as managed monitoring services, to ensure Ted's systems perform and are available within agreed SLA's
  • Be responsible for monitoring, interfaces, retail technology and other areas as required globally
  • Tools of the Trade

  • Substantial knowledge of interface methods, scripts, polling, automation and scheduling.
  • Substantial knowledge of monitoring methods (SNMP, Netflow, SQL queries) and visualisation.
  • Team leadership / management experience (local and regional / global).
  • Experience in establishing roadmaps and managing oneself and team to deliver an agreed set of outcomes / results.
  • Gravitas & presence. Able to articulate requirements and influence others.
  • Excellent writing and documentation skills. Writes detailed, well thought out, logical and well-presented documentation suitable for consumption by all in a professional organisation,
  • Experience in developing policy and process for other technical team members to follow and to communicate ideals and standards.
  • Excellent oral and presentation skills.
  • Always puts Quality first and is able to consistently deliver quality results even when under pressure.
  • Significant hands on technical experience in several technologies in use at Ted, particularly those mentioned herein.
  • Not afraid to accept responsibility
  • Strong analytical and troubleshooting skills
  • Punctual, articulate, numerate and literate.
  • Tenacious yet patient approach, does not accept the status quo or the way it's always been done
  • Personal Traits

  • Strong organisational and multi-tasking skills.
  • Ability to work proficiently in a fast paced dynamic environment, quick learner.
  • Team player and leader, works well within a team and leads through example and well-articulated expectations.
  • Rewards success and learns from failure.
  • Manages expectations, sets realistic goals, delivers on promises.
  • Gives and takes honest and constructive feedback.
  • Strong interpersonal and communication skills.
  • Excellent verbal, written and presentation skills.
  • Ability to work under pressure and to tight deadlines.
  • Works well on their own.
  • Self-starter able to work to long term objectives.
  • Strong customer facing skills.
  • Experience of working in a Retail business preferable.
  • Willingness to travel.
  • Strong references required.
  • Apply
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