E-commerce Warehouse Fulfilment Team Leader
Warner Bros. Entertainment Group
London, United Kingdom
3d ago

Role Overview :

Reporting to the Assistant warehouse and fulfilment manager, your main job purpose is to provide excellent customer service for online / e-commerce sales by handling inquiries, processing orders and managing the customer experience in a timely and efficient manner for orders from www.harrypottershop.co.uk

Role Responsibilities

  • Managing a team of 5 full-time fulfilment operations officers and up to 24 flexible E-Commerce Operatives
  • Assisting with the recruitment of E-Commerce Operatives
  • Plan the rotas, daily tasks and schedules of the team as needed
  • Assisting with the picking and packing where necessary
  • Planning incoming deliveries ensuring adequate space is available for stock and that labels are applied correctly to each piece of stock
  • Reviewing stock levels and transferring when necessary to replenish picking areas
  • Ensure best before dates are checked and picking mistakes are reviewed with the person responsible
  • Ensuring customer orders are packed and dispatched in a timely manner
  • Ensuring that the required packing quality levels are achieved for each order and therefore reducing the risk of transit damage within your team
  • Allocating any outstanding work to team
  • Dealing with any queries or problems during the shift
  • Managing of stock levels of consumables and packaging materials
  • Liaise with customer service, warehouse and management teams to ensure messages are conveyed to the pick / pack team
  • Escalating major problems to Management
  • Measure and work to KPIs
  • Keep stats on team performance and monitor them throughout the day
  • Ensure productivity target is met
  • Leading your team to ensure that all orders are dispatched within the required SLA's
  • Dealing with Health & Safety issues
  • Demonstrating from the front!
  • Any other Ad Hoc duties
  • Work Experience

    To be considered for the role you must have prior experience in a similar e-commerce role.

    Skills Required

  • Like working as part of a team
  • Microsoft office and computer literate
  • Experience of working with databases
  • Must be responsible for completing own tasks by a deadline
  • Strong attention to detail and organisational skills
  • Previous experience managing a small team of workers
  • Demonstrable ability to inspire, lead, manage and motivate staff
  • Excellent analytical and problem-solving abilities
  • Effective ability to bring about and manage change through leadership
  • Experience in warehouse and / or distribution environment
  • Effective communication skills
  • Ability to maintain individual productivity and quality standards according to department requirements
  • Prior experience of supervising a team in a warehouse environment
  • Working knowledge of Health & Safety in the workplace
  • Our people make WM the inspiring organisation it is today.

    At WarnerMedia, our commitment starts with you! As a company of storytellers and journalists we have a responsibility to make sure we have a collection of voices and people whose stories reflect and connect with the global audiences and communities we serve.

    WarnerMedia, and its suite of brands like Warner Bros., CNN, HBO Max, HBO, TNT, TBS, Cartoon Network, Adult Swim, Boomerang and many more, have long been committed to equity and inclusion as moral and business imperatives.

    It is essential that our content and creative partners reflect the diversity of our society and the world around us. Together with other production companies, networks, guilds, unions, talent agencies and others in the industry, WarnerMedia is committed to greater inclusion of people of color, women, the LGBTQ community, those with disabilities and other underrepresented groups in greater numbers both in front of and behind the camera

    There really has never been a better and more exciting time to join WarnerMedia. For more information on how to join our company and our commitment to diversity and inclusion, please click here.

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