E-commerce Warehouse Fulfilment Team Leader
Warner Bros. Entertainment Group
London, United Kingdom
3d ago

Role Overview :

Reporting to the Assistant warehouse and fulfilment manager, your main job purpose is to provide excellent customer service for online / e-commerce sales by handling inquiries, processing orders and managing the customer experience in a timely and efficient manner for orders from www.harrypottershop.co.uk

Role Responsibilities

  • Managing a team of 5 full-time fulfilment operations officers and up to 24 flexible E-Commerce Operatives
  • Assisting with the recruitment of E-Commerce Operatives
  • Plan the rotas, daily tasks and schedules of the team as needed
  • Assisting with the picking and packing where necessary
  • Planning incoming deliveries ensuring adequate space is available for stock and that labels are applied correctly to each piece of stock
  • Reviewing stock levels and transferring when necessary to replenish picking areas
  • Ensure best before dates are checked and picking mistakes are reviewed with the person responsible
  • Ensuring customer orders are packed and dispatched in a timely manner
  • Ensuring that the required packing quality levels are achieved for each order and therefore reducing the risk of transit damage within your team
  • Allocating any outstanding work to team
  • Dealing with any queries or problems during the shift
  • Managing of stock levels of consumables and packaging materials
  • Liaise with customer service, warehouse and management teams to ensure messages are conveyed to the pick / pack team
  • Escalating major problems to Management
  • Measure and work to KPIs
  • Keep stats on team performance and monitor them throughout the day
  • Ensure productivity target is met
  • Leading your team to ensure that all orders are dispatched within the required SLA's
  • Dealing with Health & Safety issues
  • Demonstrating from the front!
  • Any other Ad Hoc duties
  • Work Experience

    To be considered for the role you must have prior experience in a similar e-commerce role.

    Skills Required

  • Like working as part of a team
  • Microsoft office and computer literate
  • Experience of working with databases
  • Must be responsible for completing own tasks by a deadline
  • Strong attention to detail and organisational skills
  • Previous experience managing a small team of workers
  • Demonstrable ability to inspire, lead, manage and motivate staff
  • Excellent analytical and problem-solving abilities
  • Effective ability to bring about and manage change through leadership
  • Experience in warehouse and / or distribution environment
  • Effective communication skills
  • Ability to maintain individual productivity and quality standards according to department requirements
  • Prior experience of supervising a team in a warehouse environment
  • Working knowledge of Health & Safety in the workplace
  • Our people make WM the inspiring organisation it is today.

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