Sortation Operations Manager
Amazon
Rochester, GB
5d ago

DESCRIPTION

At Amazon we treat every single day like its day one. And we never sit still while we do it.

Are you up for crafting solutions and solving tomorrow’s problems today?

Our entire business works hard to delight our customers from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional.

That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still.

We’re aiming to become the most customer-centric company on Earth.

That’s why we’re seeking an organised Operations Manager, to join our wider Amazon Logistics team.

Your responsibilities :

You will be responsible for leading a team of Area Managers, Operations Supervisors, and Operations Associates and Sortation Service Providers.

Therefore, a major element of your day-to-day responsibilities will be proactively managing external agency relationships, alongside overall site performance.

Working in a highly collaborative environment, you will oversee operations and delivery, focusing on successful order fulfillment to continuously delight our valued Amazon customers.

Moreover, you will work on meeting KPIs such as delivery on time, first time delivery success and enhancing customer service.

You will also lead meetings, assign work as well as communicate with internal and external suppliers.

In the day-to-day responsibilities of your role, you’ll support the implementation of new systems and processes. Moreover, as you build your understanding of Amazon’s Logistics and business protocols, you’ll study and analyse workflows.

This will enable you to design meaningful, impactful solutions, while mapping business requirements.

While you achieve the above, you’ll continuously utilise software and hardware tools to ensure optimum operational performance.

Regarding the teams you work with, you’ll ensure all employees under your management have the proper tools they need to perform their job roles.

Finally, you’ll communicate daily metrics, while reporting any exceptions to other Operations departments, and even wider Amazonian teams as and when required.

BASIC QUALIFICATIONS

  • Bachelor's Degree or equivalent qualification,
  • You can manage a fast-paced, motivated team : you already have experience in leading and defining projects, collecting requirements, designing process solutions,
  • Practical mindset : you’re able to find practical and simple solutions to complex problems, without sacrificing any quality or core functionality,
  • You can drive improvements while demonstrating strong analytical skills : you’ll utilise exceptional problem-solving, and communication skills to influence process change,
  • You’re a great communicator : you’re confident when communicating, especially with varying levels of seniority, within a large organisation,
  • Excellent customer service skills and interpersonal skills,
  • You’re an agile, forward-thinking innovator : you’re able to thrive with your team, even as you manage occasional ambiguity and / or conflicting priorities and demands,
  • Flexibility : you commit the time required to get the job done properly, and you’re willing, and able to carry out flexible schedules and shifts,
  • You’re able to objectively step back from situations to look at the bigger picture, while maintaining your meticulous attention-to-detail.
  • PREFERRED QUALIFICATIONS

    MBA or Master’s Degree in : Engineering, Operations, Logistics or related fields

  • Experience in manufacturing, transportation, customer service and / or distribution environments
  • Expertise in Lean and Six Sigma methodologies
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