Group & Events Planner
Fairmont Hotels & Resorts
London, United Kingdom
33d ago

Summary of Responsibilities :

Reporting to the Director Group & Events Sales, responsibilities and essential job functions include but are not limited to the following :

  • Organise / disseminate information to all departments through e-mails, memos, event orders, directives, resumes and rooming list in a professional and timely manner.
  • Build creative menus, mindful of food costs, labour cost and kitchen capabilities.
  • Confirm electrical, Internet, telecommunications, audio-visual and exhibit requirements based on discussions with the client.
  • Create floor plans for the best use of space for each event and to ensure banquet and client are in agreement prior to set up.
  • Obtain guarantees of food and beverage events for Banquets and Kitchen. Must advise if any great deviation in number occurs, so labour and food cost can be controlled.
  • Reconfirm and adhere to all details in Sales Contract, to include, but not limited to the following :
  • Deposit Schedules
  • Room Cut Off Dates
  • Rooming List Due Dates
  • Responsible for sufficiently washing’ room block and food and beverage covers in order to ensure a more accurate forecast.
  • Follow billing instructions in line with hotel policies.
  • Yield bedroom and meeting space daily to ensure optimum potential through the use of Opera Sales and Catering and PMS systems.
  • Conduct pre-conference meetings to ensure key departments are fully aware of relevant details pertaining to group upon their near arrival.
  • Conduct and / or attend daily meeting to review event contracts to ensure last minute changes are communicated with Banquets, Kitchen and Stewarding.
  • Fully knowledgeable of (and in adherence to) liquor and fire and safety laws and regulations.
  • Fully aware of any industry trends.
  • Attend weekly / monthly departmental communication meetings, also sales and operations meetings as required.
  • Attend the post conference follow up, conducted by the Sales Manager, to address strengths and weaknesses of an event while soliciting return business.
  • Establish good business and social relationships with the industry and participate in activities related to public relations to further increase sales leads for the department as well as the hotel.
  • Responsible for following the guidelines / deadlines as detailed in the Conference Services and Catering checklist
  • Qualifications :

  • 1-3 years experience in the Hospitality Industry.
  • Outstanding communication skills, both written & verbal.
  • A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
  • Enthusiastic and positive personality with the ability to build trusting relationships with others.
  • Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
  • Applicable job related skills as per Accountable Duties.
  • Minimum of two years of administrative experience preferred
  • Excellent customer service skills, superior interpersonal skills, results-oriented and highly self-motivated
  • Able to multi-task and work under pressure
  • Knowledge of meeting space capacities pertaining to health and safety procedures and terminology of meeting room set ups
  • Food and beverage knowledge is an asset
  • Good understanding of all hotel departments, particularly housekeeping, front office, banquets and kitchen
  • Working knowledge of Word, Excel, PowerPoint and Outlook
  • Knowledge of S&C is an asset
  • Strong written and verbal communication skills
  • Visa Requirements :

    Must be legally eligible to work in the UK. The hotel is unable to assist candidates in obtaining UK work authorization.

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