Customer Support Specialist
Thomson Reuters
Exmouth, GB
8h ago
  • Respond to enquiries from customers in relation to the installation, functionality and performance of supported products either verbally by telephone, or in writing by email or letter
  • Concisely and accurately document support request information, paying particular attention to problem description, resolution, user reaction and follow up action.
  • Identify causes of and solve problems for customers within acceptable time standards
  • Ensure, where appropriate, information gained from handling supports queries is promoted to the knowledge base and communicated to interested parties.
  • Feedback to design and development to facilitate continuous product improvement
  • Actively communicate ideas, thoughts and tips etc within the support department for discussion and consideration.
  • Actively participate in meetings and discussions.
  • React to changing priorities.
  • Assist in the distribution of various forms of media for both existing and new customers.
  • Maintain up to date product knowledge of all supported products to facilitate the continued provision of quality guidance to customers.
  • A good team player with the ability to work on own initiative
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