Customer Service Representative
Fastenal Europe
Dungannon, United Kingdom
3d ago

Location

Unit 3, 110 Trewmount Road,Dungannon, Co-Tyrone, BT71 7EF.

Mode

Part-time 30+hours weekly

Hours

Core working hours : Mon to Thu 8am-5pm

Potential additional hours on Fridays.

The role

This is a very interesting position that would require you to work in the office, warehouse as well as on our customers' sites. Every day is unique.

  • Office some of the tasks may include : handling incoming calls, answering emails, identifying and evaluating customers' needs to deliver satisfaction, going the extra mile to engage customers, purchasing stock, general operations in the POS.
  • IT skills would be advantageous.

  • Warehouse you may be required to : handle, receive, ship goods, cycle count stock, keep the warehouse and company vans organized.
  • Having a forklift licence would be a big plus but can be obtained on-the-job.

  • Customers' sites - you would be expected to carry out tasks on our customers' sites such as : servicing and maintaining industrial vending machines (Full training is provided), resolving customer queries, advising on appropriate products and solutions, representing the company with pride and professionalism.
  • Y ou

  • Confident communicator (You need to be comfortable in handling incoming calls, answering emails and assisting customers in person)
  • Capable of working in the office and warehouse.
  • Being able to drive to our customers' sites with a company van during working hours (DRIVING LICENCE IS MANDATORY)
  • Willing to progress with the goal of becoming a manager or senior sales professional in the future
  • IT and digital skills. You should know how to use Excel, Word etc and be able to quickly adapt to our internal Point of Sale System (we will provide training).
  • Some experience in customer-facing roles is required
  • Warehouse / delivery experience is an advantage
  • Sales experience is a big plus but isn't essential
  • The package

  • Work Monday to Thursday, from 8 am to 5 pm and Friday, 8 am to 2 : 30 pm. Weekends off.
  • Good, competitive compensation
  • Monthly bonus after your probation period
  • Excellent long-term prospects and progression opportunities Over 95% of our senior positions were filled from within
  • International travel opportunities
  • 148 World's Best Employer 2018 (Forbes)

    68 World's Most Innovative Company 2016 (Forbes)

  • We are proud to work and partner with the world's largest companies
  • Apply
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