What you’ll do :
With busy flights landing and taking off day and night, will your team and store be consistently ready to provide an efficient, friendly service?
That’s just one of the challenges you need to think about as airports are some of our most demanding retail locations. As a Team Leader, you need to get your store running like clockwork by inspiring your people to go the extra mile.
That means well-stocked shelves at all times, approachable staff on-hand and a clean, tidy store. You’ll be a role model for the team, showing junior team members how it’s done.
We’ll give you the autonomy to get plans into action. So, if you’ve got talent and determination, your journey’s just beginning.
We’ll give you the scope and support to keep your career moving.
What’s in it for you
Taking on lots of responsibility, we’ll trust you to get things done and to use your initiative. If you’ve got a good idea, come out and tell us.
We welcome fresh thinking it could earn you new opportunities. Our airport stores are very fast-paced and you never know who you might get to impress from visiting WHSmith Board members to travelling celebrities.
Along with an open, idea-friendly culture, we offer first-class training with our Retail Academy getting you to where you want to go.
Want more? You’ll also be rewarded you with some fantastic flexible benefits, including a discount in your store and up to 50% in our High Street stores, plus access to a range of discounts with other retailers.
As well as flexible working, childcare vouchers, a pension and much more!
Who we’re looking for
For this kind of role, you’ll need retail experience not just interacting with customers, but leading and managing a team too! Ideally, you’ve worked in a business that’s just as fast-moving as ours.
With this background, you’ll know how to give great customer service, even under pressure. Your enthusiasm will be inspirational for your team and clear to all our customers.
You’ll take pride in sharing your knowledge and seeing staff excel. Ready to step up when needed, you’ll be determined, good with people and driven to meet targets.
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But you may be surprised to learn we’ve been around since 1792 and have over 14,000 employees across the globe.
We’re continually growing by putting our customers at the heart of all we do and we grow our people too. At WHSmith there are No Limits to where your career can go!