Patient Service Tech - $2,500 Sign on Bonus Eligible
Cape Cod Healthcare
6d ago

Purpose of Position

Provides high level of customer and patient service. Collects and processes lab specimens via phlebotomy, and EKGs. Admits patient demographic information and lab orders into the LIS.


  • Responsible to provide good customer service as the front line support staff for the laboratory. Communicate professionally and confidentially with patients, clients and staff members.
  • Successfully collects blood samples from both ambulatory and bed ridden patients utilizing venipuncture sticks, finger sticks and heel sticks.
  • Obtains throat culture swabs and verbally instructs patients on collecting samples at home, i.e. stools and 24 hour urines.

  • Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site; centrifuging samples, pouring off serum or plasma, keeping sample at optimum temperature for accurate results to be achieved.
  • Properly register patient demographic information into the Meditech System, or in the future any laboratory information system being utilized by this laboratory.
  • Information must be complete and accurate ensuring adequate information at time of service for services to be billed.

  • Enter the physicians’ orders for lab work into the LIS accurately and on the correct patient account.
  • Responsible for basic compliance knowledge as it pertains to phlebotomy, including HIPAA compliance, and Medicare requirements for Medical Necessity.
  • Performs EKGs on scheduled patients, accurately placing leads and obtaining printouts to be professionally read by physicians. (Location dependent)
  • Has knowledge of working multiple CCHC Laboratories collection sites; minimum of 3 sites in order to cross over locations.
  • Must be able to open and close each site.

  • Communicates with clients via telephone to ensure proper specimen identity, correct patient information and proper diagnoses, as well as give physicians results on their patients.
  • Able to handle specimen problems with appropriate training, as well as informing a supervisor of a problem needing management involvement.
  • Is responsible to perform an occasional stat draw at a nursing home, a patient home or physician office when designated by management.
  • Responsible to be on a rotation for On-Call per contract.
  • Responsible to fill supply orders for clients and collection sites.
  • Responsible to keep phlebotomy areas well stocked, including the stock room.
  • Responsible for daily maintenance and safety of all drawing rooms, including but not limited to cleaning workbenches and drawing chairs daily.
  • Responsible to work as a team member with the entire CCHC Laboratories staff and with related laboratories, performing other related job duties as directed by a manager.
  • Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects CCHC Laboratories’ commitment to CARES : compassion, accountability, respect, excellence and service.


  • Ability to read, write and communicate in English.
  • A certificate in phlebotomy or other field where phlebotomy training was required. Knowledge of medical terminology and keyboarding skills required.
  • Knowledge of Microsoft office suite preferred.
  • Basic phlebotomy program with classroom instruction and practical experience with a phlebotomist or equivalent.
  • Valid U.S. Driver’s License upon hire. Must obtain Massachusetts specific Driver’s License within 60 days of hire.
  • Acceptable driving record in accordance with the Motor Vehicle Records (MVR) criteria will be obtained as a precondition to begin employment.
  • Successfully complete CCHC Laboratories’ Driver Safety Training Program at least once every two years.
  • Functions / Tasks :
  • Patient / Customer Service
  • Collects lab specimens / phlebotomy
  • Processes lab specimens to be tested
  • Admits patient information into LIS
  • Order entry of lab tests
  • Performs EKGs
  • Rotates to all CCHC Laboratories locations
  • Handles specimen problems
  • Responsible for home phlebotomies, nursing homes and any site where phlebotomy is to be performed as designated by a CCHC Laboratories manager
  • Responsible for filling supplies and stocking phlebotomy inventory
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