1st / 2nd Line Support
£Competitive & Benefits
Monday to Friday 8.30am to 5.30pm
At Peter Vardy, IT is a key component of the engine room of the company, providing a full range of applications, telecoms, infrastructure and support services to our colleagues.
Based at our brand new state of the art Head Office, we have an opportunity for a 1st / 2nd Line Support to act as a single point of contact for our colleagues.
You will provide technical support & guidance, administration and end to end ownership of our ITIL aligned IT Service Desk procedures.
Our ideal candidate will have proven skills in the following areas :
Although you'll b involved as an important colleague in many diverse IT projects, your key role entails :
Managing all IT Helpdesk Incidents, Service Requests and Changes, ensuring issues are logged, prioritised (based on service impact), categorised and resolved or escalated in an effective and efficient manner
Provide technical support to all colleagues, resolving issues at first point of contact where possible
Liaise with 2nd / 3rd line support teams and 3rd party support providers to ensure incidents are resolved within SLA
Produce regular IT Helpdesk reports
Trend and root cause analysis of IT issues, identifying underlying problems and working with colleagues and 3rd parties to implement solutions
PC / Laptop operating system builds, software installation and diagnosis / troubleshooting
Basic Windows & Exchange server administration user account creation, permissions, print management, mailbox creation and management
Manage IT purchasing and requisitions
Software License Administration
Management & administration of IT Hardware & Software asset registers
Management & administration of Mobile phone estate
Managing server backups and system health checks / reporting
Telephone system support
What’s in it for you :
Industry leading compensation package
Great career development opportunities