IT Manager - Linux
Foundry
London, England, GB
3d ago

Description

The role involves taking responsibility for the successful management and maintenance of all systems and services within the Foundry, and ensures that IT services perform effectively, with minimal downtime and to the highest level of customer (internal and external) satisfaction.

The role is to plan, organise, and manage IT Operational staff and overall operations to ensure the stable operation of the Foundry’s IT infrastructure.

This includes developing, maintaining, supporting, and optimising key functional areas, particularly cloud infrastructure, server and network infrastructure, data and telecommunications systems.

You will schedule and direct activities and IT Run projects to resolve hardware, software and process problems in a timely, efficient and effective fashion.

You will be the single point of ownership for effective provision of systems and services to the business and has responsibility for the operational integrity of all deployed technology and in ensuring that processes and governance are in place to minimize the risk to ongoing operations.

The role will have a strong awareness of ITIL processes which will be instilled in the departmental processes and will be required to apply a Continual Service Improvement wrapper to all IT services.

This role will report to the Head of Information Technology. They will work closely with the Business Systems and Web teams to ensure the successful transition of technology from design and implementation into operations through the application of knowledge transfer and capability management following a stringent and efficient change control process.

The Responsibilities.

  • Team Management - Line management of the multi skilled IT Operations team including sickness, holidays, hiring, performance management and recruitment.
  • Define standards, share knowledge and define development strategies for members of the IT Operations team.

  • Service Design - Create and maintain a Service Catalogue which lists all services provided by IT Operations which includes a definition, description, SLA, maintenance schedule and log for each service.
  • Maintain a list of all of our IT suppliers and with the Head of IT conduct regular evaluation of their performance. Manage IT Service Continuity via an effective Disaster Recovery service.

  • Service Operation - Oversee the efficient and effective running of all aspects of the Service Desk function including categorise, prioritise, diagnose and resolution of service desk tickets.
  • Ensure all IT run projects are managed effectively and efficiently and delivered via a structured plan

  • Engage with vendors, outsourcers, and contractors to secure infrastructure-specific products and services are delivered effectively, efficiently and cost effectively.
  • Establish and maintain regular written and verbal communications with department heads, and end users regarding pertinent infrastructure and local IT activities.
  • Ensure that Foundry’s systems and processes adhere to group cyber security policy. Actively monitoring the latest cyber security developments and alerts to form strategies for the mitigation of threats in Foundry’s estate.
  • Service Transition - Ensure all changes applied via the RFC process have met stringent checks and balances before being applied to production.
  • Ensure all service releases created by staff meet the minimum standards required by the IT
  • Operations team before being approved for production release, i.e documentation, knowledge transfer and training for the IT Ops Team, supplier contact details, IT Governance (DR, BCM and security).
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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