Associate Director/Director - Retail Property Management
CBRE
United Kingdom
2d ago

Key Responsibilities

  • Assist the client and lead the CBRE on site and finance teams with the preparation and on going monitoring and reporting of NOI.
  • Take overall responsibility for managing both the internal and site teams to produce the quarterly NOI and client reports, all within set KPI’s
  • Responsibility for the accurate forecasting, management, reporting and billing of all turnover rents.
  • Responsibility for the setting of Commercialisation budgets and all aspects of the management of the Commercialisation team including budget monitoring, reporting, approval of lettings, documentation of lettings and regular client reporting.
  • Responsibility for the setting and monitoring of Car Park Income budget.
  • Responsibility for the preparation, processing and issuing of service charge budgets and reconciliations within client KPI’s and RICS guidelines.
  • Monitor actual v budget costs through the year and liaise with finance colleagues to ensure funds are available. Deal with all service charge queries from tenants.

    Maintain Service charge apportionment schedule and advise client on any appropriate alterations.

  • Responsibility for seeking the approval of the marketing budget by the Tenant Association and overseeing the billing, management and reconciliation of that budget.
  • Working with the Centre Director and on site team as appropriate to ensure that a client approved Marketing Strategy is in place for the Asset, together with a detailed and budgeted marketing plan.
  • Working with the on site team to ensure that detailed and accurate reports are produced on Tenant trading, Footfall, and other KPI’s are being produced.
  • Work with the Centre Director to ensure that a Tenant Relationship Strategy is in place for the Centre which delivers good working relationships with all tenants as evaluated by the clients Real Service Surveys.
  • Responsibility for the Retail Delivery Team and the approval of all Tenant Shop fits in accordance with relevant leases and statutory approval.
  • Responsibility for managing all dilapidation issues.
  • Responsibility for managing all elements of the Centre’s Empty Unit Strategy, including a good working knowledge of compliance issues, and EPC’s.
  • Responsibility for facilitating landlord projects within the remit of the Retail Delivery Team.
  • Responsibility for all aspects of rating including rates mitigation initiatives, instructing rating consultants and monitoring rating liabilities.
  • As required by the client from time to time, undertake letting, lease renewal and rent review negotiations and generally assist the client in all transactional matters including facilitating landlord works for lettings, assisting with CPSE enquiries and attending weekly legal calls.
  • Manage the transition of client / properties in and out of CBRE management
  • Responsibility for all day to day property management to ensure full compliance with all statutory liabilities, including the carrying out or property inspections and the accurate maintenance of the property data base system.
  • Responsibility for ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to broker for renewal and ensuring that all insurance premiums are recharged to tenants and oversee the management of all claims.
  • Responsibility for managing all tenant applications and taking appropriate action in response to any legal notice in accordance with lease obligations, statutory obligations and any other legal documentation in existence.
  • Ensure that tenant application invoices are raised and paid promptly.

  • Be fully conversant with, and adhere to, the rules and procedures contained in the Company’s FCA Insurance Business Compliance Manual.
  • Key Skills / Knowledge

  • RICS qualified with a minimum of 5 years’ work experience in the UK market, with excellent experience of retail and mixed use assets.
  • Good commercial acumen.
  • Constantly updating knowledge of legislation and other current issues relating to retail property management in order to advise clients and support the Retail Asset Management Team.
  • Able to build and maintain relationships with clients, occupiers and all other stakeholders
  • Understand and grow knowledge of the clients’ investment objectives
  • Be able to recognise opportunities for selling additional services to clients, including cross-selling
  • Understand the principles of lease structure and be able to read and understand a lease
  • Be able to apply legal principles of tenant applications for consent and the processes to be followed
  • Able to actively lead on marketing strategy and implementation.
  • Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
  • Understand VAT, banking and credit control methods
  • Understand and apply all CBRE procedures relating to work activities
  • Able to use IT software such as Word, Excel and other databases
  • Understand and use industry / CBRE specific IT applications
  • Able to contribute to team and department business plans
  • Able to delegate, supervise and develop junior team members
  • Build and maintain relationships with other parts of the wider CBRE service lines
  • Person Specification

  • Good interpersonal skills
  • Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
  • Maintains a positive attitude towards routine tasks
  • Accurate and exceptional attention to detail with excellent numerical skills
  • Pro-active and enjoys working autonomously and as part of a wider team
  • Confident and assertive where required
  • Apply
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