SENIOR ACCOUNT MANAGER, EMEA
Be part of medical history and join an exciting fast-paced growing organisation
We are looking for A-team players who want to partner with this client in a career defining opportunity to deliver industry-leading marketing and communications work, that will create medical history.
Our clients are looking for us to be their strategic advisers, with an agile and creative approach and have a passion for innovative science that is helping them bring a new class of medicines to market
We encourage our staff to take risks and break new ground to deliver and innovate for clients.
We understand we aren’t for everyone, this isn’t an easy place to work where you can rely on somebody telling you what to do.
You have to be able to determine your own destiny and be happy to adapt to change regularly and rapidly.
We are fiercely proud and protective of our culture; founded 18 years ago, we have retained our energy and dynamism as we have grown rapidly and globally that is resolutely focused on doing the best work for our clients.
Our clients expect the best from us and that leads us to have high expectations, but this creates great opportunities to succeed!
The Senior Account Manager is primarily responsible for managing the day-to-day activities on assigned accounts, with support from multi-disciplinary teams and senior levels of management.
They have strong, demonstrated capabilities in relationship building and a passion for healthcare. They confidently participate in client projects, working collaboratively with internal teams to achieve client objectives through smart, effective and integrated solutions.
Senior Account Managers may also supervise Account Associates and Account Managers. The position offers a great opportunity for an individual to work with leading clients in the pharmaceutical, biotechnology, and medical devices.
ROLE SPECIFIC REQUIREMENTS
Develops presentations, creative briefs, PR materials and other internal / external communications that are strategic and meet the client’s objectives.
Ensures client feedback is gathered, understood and addressed as appropriate across all deliverables.
Participates in development of clients’ marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics’ scope and approach.
Evaluates and analyses data, including developing succinct, accurate summaries and analyses of research that include recommendations for clients.
Partners with functional area-experts within the agency in support of integrated marketing campaigns.
Oversees assigned project(s) fiscal performance by monitoring the teams’ budget, billing, billable hours, developing monthly projections, and review activity reports and financial trackers.
May supervise Account Associates and Account Managers to ensure they have a balanced workload, have the information and resource needed to meet deadlines, understand client objectives, and become thoroughly ingrained in the W2O way, and provide guidance and support for career progression and performance.
Thoroughly understands and communicates clients’ expectations internally to ensure staffing resources and performance expectations are met.
Maintains ongoing, effective communications with client peers to ensure there are no surprises and W2O’s work is meeting all expectations.
Establishes and meets internal client and project revenue targets.
Participates in quarterly and annual strategic communications planning and business analysis.
Manages multiple client projects of varying sizes in a fast-paced environment.
May participate in new business development through proactively identifying and pursuing opportunities to grow existing business.
PERSONAL SKILLS AND EXPERIENCE
A minimum of 4 years of experience in a professional environment within the public relations, communications, and / or advertising industries.
Bachelor’s degree or equivalent experience is required.
Must have healthcare PR experience; integrated experience preferred.
Excellent business communication skills
Informal / formal presentation and writing skills; including presenting to clients
Skilled in data communication
Can explain complex technical terms, clinical trials, and studies pertaining to the brand
Able to develop final documents and presentations
Edit junior staff writing and presentation material
Able to communicate critical information to management and the client
Very comfortable working with clients directly.
Able to develop solutions to client needs and problems :
Collaborates with internal partners to strategise ideas
Researches the market to identify trends and data to support ideas
Understands program objectives and strategies
Ability to direct and synthesise research for new business.
Must be highly organised, mindful of deadlines and budgets, able to multi-task and work under limited supervision.
Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget.
Have a professional presence, perform with a sense of urgency and with a profound client service orientation.
Experience with Microsoft Office tools (PowerPoint, Word, and Excel).
High energy, able to effectively operate in fast-paced, growing and evolving environment.
What we can offer
Yes we have great benefits, yes we have a beer fridge that’s not unique. We are unique because we can offer the opportunity to do the best work you will ever do, for a client that will change the medical landscape.
You will be part of medical history.