Income Officer.
Talent Spa
Bootle, Merseyside, United Kingdom
18d ago

Income Officer. Location : Stanley Road, Bootle. Salary : £28,000 per annum and Essential Car User Allowance. Job Type : Permanent, Full Time.

Hours : 35 hours per week. The Prima Group is an innovative not for profit housing organisation, we own and manage 2800 homes across Merseyside and are keen to grow by providing more new homes over the coming years.

Our team of over 70 employees, working alongside our partners, provide excellent services to our customers delivering on our key aim of 'putting customers and communities first'.

We see our people as our key asset, driven by our values to be an employer of choice. We offer a modern workplace, training and development opportunities and a wide range of employee benefits.

We take pride in our people, our employees rate us highly and we get great feedback on what its like to work here. Main Purpose of the Income Officer : .

To maximise the income of the Group through case management actions with residents in arrears or those identified at risk of non-

payment. To ensure that when arrears occur that these are dealt with in a prompt and sensitive manner, making sure that appropriate tenancy support is provided to sustain tenancies, and referrals are made to internal or external services, where first point of support is not appropriate, that can assist with this.

  • To maximise the income of the Group through debt pursuance of former and sundry debts. To deliver first class, "front of house", enquiry and advice service;
  • within a performance management framework; resolving customer enquiries at the first point of contact; to achieve a right first-

    time service. Requirements of the Income Officer : . Essential.

  • Minimum of 5 GCSE's Grade A - C or equivalent qualification with one each in maths and English.
  • Full driving licence and a use of a car for work.
  • Customer services experience in a customer facing role.
  • Experience of using housing management systems.
  • Experience of using Microsoft office software.
  • Experience of debt collection Experience of providing tenancy support.
  • An understanding of Housing Management theory and best practice.
  • Good understanding of best practice in customer services.
  • Strong commitment to customer service excellence. Desirable.
  • Evidence of continued professional development.
  • A clear understanding of the role of ICT in service delivery.
  • Organisational Awareness. If you feel you meet the above criteria of this Income Officer role then please apply now!. Closing Date : 19th March 2019.
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